Review Time
I wanted to share a brief review as I've decided to proceed with the service. Today, I received all of my aligners and the final retainer within the expected timeframe. The customer support has been prompt in addressing any questions I've had. Everything has been excellent up to this point, and I plan to provide a final review when my treatment concludes, likely by early May. For now, I'm very satisfied with the service I've experienced 😊
I purchased the aligners after receiving my 3D digital treatment plan, which was fantastic. I completed the initial treatment and am now on my refinement plan. The results have been impressive—my teeth and smile have definitely improved. The retainers are comfortable to wear, and people often remark that they can’t even tell I'm wearing them. Many have shared their experiences with another brand, which charges significantly more. The product is excellent. If you encounter anything unclear, please reach out to customer service for clarification on what exactly you need to do.
I signed up with Overnight Smile recently and customer support has been really good. The price is very affordable and the process was quite simple and straight forward.My partner has just finished 6 months with them and had really good results so I had to give it a go! I’m excited to start my journey :)
A month later and still no aligners. Customer support is pretty useless, if they respond. Also they don't seem to refund the original £39 which they are meant to if you buy the aligners.They're clearly overwhelmed or unable to keep up with their orders and emails. Wish I spent a bit more money and went for something a bit more professional. EDIT: I can't believe it but they tried to flag this as defamatory
I have been a long term customer with Overnight Smile. I have been treated well for my commitment and currently trust them to continue to provide a professional and consistent service.Customer Care: is responsive and immediate replies on the online chat platform. The personable customer service I’ve received consistently by the same gentleman over the telephone has been reasonable, knowledgable and fair. The advice I’ve received is concise and honest which I appreciate. Aligners: Impression kit is easy to use and treatment plan is devised fairly quickly, along with fast delivery of Aligners. It is a little inconvenient to take daily pictures of Aligners (set a daily alarm I guess!). I have seen the results in my teeth as per the plan, however, I think it’s necessary to understand that everyone’s journey is different. E.g. I have a stubborn tooth that hasn’t seemed to move enough since treatment started. I have understood this overtime, however, I’m not sure if this truth was communicated clearly from the start as I expected my treatment to be complete within 6-9 months including any touch-up aligners. Perhaps, an initial video check-in would alleviate unreasonable expectations? Although I’m happy with the remote and online service. I think customers should be clear that everything is online/telephone based with Overnight Smile. If you prefer in-person treatment go to the dentist. Price: It’s one of the most reasonable priced services available at the moment. The team have clarified the terms of the agreement and where correctly upheld, additional Aligners are provided as part of the initial package. Thank you, I appreciate the service I have received recently.
I am just over a month into the treatment plan at the moment and am really happy so far with the company. I received the impression kit quite promptly, sent it off and received my 3D plan shortly after sending it back. I had an enquiry which was answered reassuringly and received the set within a couple of weeks of paying for it. Comfortable and easy to use, easy to clean and I can already see some improvement in my teeth being less overlapped at the front. I did have to remind them to refund my £39 as promised but this was followed up immediately following my phone call. Very happy so far and looking forward to seeing the end result :)
I am nearly coming to the end of my Refinement aligners. My teeth were quite bad and it has taken 18 months for them to get to where I wanted them to be. I'm really pleased with the results. Overall I would recommend. Very easy plan to follow and the 24 hour live chat is a godsend.
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