Review Time
When I found out I could not use my credits during the time I had to stop my subscription because of financial problems, it made me very upset that PacktPub didn't respect all the years I had a subscription and cut me off of something I paid for. I had to start a subscription again, when I am struggling financially, just to use something I already paid for. I was very upset of this business process and lost much faith in their mission to provide great service to their customers.EDIT: PacktPub replied to my comment here and offered to help me with the credits. However, I already started the subscription back up to use them. In the future, I will make a ticket if I lose my subscription and see if they help. I will change my score to 4 because, truly I do love PactPub products so much I pay for subscriptions when I have enough money.
I wanted to cancel my subscription, but the 'cancel' button was disabled. So I chose to 'pause' my subscription. After a few months, they enabled my subscription without my consent. As you can see in other reviews, this scam has been going on for years. So it's not a simple technical problem.
Content could actually be ok, but the website experience is so bad it renders it useless. Logs me out everyday, and when I try to log back in, the page just hangs. When I try refreshing or logging in in a different window, I get the same result. Totally useless and for that reason I will be cancelling my subscription after less than a month!
I actually own some of the paperback Packt books, and - sometimes - they have good and useful content. However, the editing quality is very poor, there are frequent typos and errors with code examples and they rarely seem to update.However, with their sometimes "too good to be true" sales, and the current Humble Data Engineering Bundle, I realised now that buying their ebooks and video courses is a miserable and uancceptable experience. As other reviews have mentioned, the website is abysmal: trying to get the page to load to actually access the titles you have purchased is frequently impossible. Download these as soon as as you've bought them - if you can! Is this a scam, so as to force customers to take a subscription? Quite possibly.Again, as other reviewers have mentioned, there are frequent drops and download issues, so actually accessing any of the videos is difficult. Their current Humble Bundle seemingly represents excellent value, but I now wish I'd never bought it, due to the terrible experience of trying to use Packt's website.Summary: awful website, awful company, awful service - occasionally some useful content in their material but absurdly difficult to try and access your purchases. Recommend avoiding like the plague.
Purchased 3 (business data) videos, unable to download as I was unable to enter voucher and ridiculous email exchange failed to resolve.As a result of the previous posting here, I was contacted by vendor and the issues are now resolved (it has taken 6 days!). A quick look at the videos, which are for training / learning purposes, well I'm not convinced that the content is particularly useful to me.
I think the reviews on this site speak for themselves. To add to the issue people have had cancelling their trials and subscriptions, I can add Packt changing their terms after you have signed up to the list of grievances.I took out an Annual Subscription where you can earn credits each month towards books and videos and these were clearly advertised as being "...yours to keep". I cancelled my subscription in February having earned a number of credits but they recently changed their terms so that you must now have an active subscription to use credits and they have applied these new terms to subscriptions taken out before the change which is highly unethical.I took out a trial to see if I could use up my credits but I still couldn't (I need an Annual Subscription presumably) and the site won't let me cancel: an issue that seems to have been ongoing for some time.I have in the past thought the issues at Packt were just incompetence but their lack of ethics in changing terms and the persistent issues people have with cancelling their subscriptions makes me think it's not incompetence but deliberate.
I initially signed up for a monthly subscription to explore their platform and book offerings. After paying for the month of September, I canceled my subscription for October on the same day I subscribed, confirmed the cancellation, and was surprised to find that they automatically renewed my subscription and charged my card at the start of the following month (October) without my permission. Many others have faced the same issue here. Be cautious when sharing your card details. I'm currently contacting PayPal to report this unauthorized charge.
I'm now into my second year subscription with Pakt.In my opinion the quality of the books can vary, some are definitely better than others. All in all my experience has been very positive. On more than one occasion when I needed information on a topic I didn't already have a book for, nor could I find the information online, I was able to reach out to the Pakt library and find the answers I needed.I have submitted a few errata but then again, I have with other publishers too.If you know you need more consistency in the books then consider somewhere else but for the price I think Pakt has a very good quality overall.
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