Review Time
After awhile I wasn't using my $13/month subscription as much. I went to cancel the subscription, but was offered a chance to SUSPEND my subscription for three months with no charge. Without warning, the SECOND the three months was up, packetpub charged my card again and would not consider refunding the charge.
What they claim a 7 day free trial is simply a scam trap. I signed up the plan and cancelled on the 6th day of the trial but was still charged for an upcoming full month charge that I never intend to continue with. Plus the quality of the books/medias on their website are really not as good as expected. Most of the content is simply pack of repetitive information that's not deep enough to tackle real problems. Be aware of their nasty trick and never fall in their scam trap.
They have notorious way to keep you billing once you enroll. I tried to cancel and they said that after 3 months they will auto start my subscription. I am now trying to permanently delete/cancel my subscription and there is no such option. This is fraud/scam if they dont give customer choice to stop subscription
UPDATE. Packt support got in touch with me and have refunded the monthly subscription I was charged after I couldn't cancel the free trial. It has come through to my bank account. I appreciate that they followed up after I posted the original review below.Made the mistake of signing up for a free trial. Went to cancel the subscription before the trial ran out but it wouldn't let me go to my account. I figured the unsubscribe had worked then since I no longer had access. Then a few days later after my card has been charged, suddenly I can access the my account page again. Very DODGY. Stay away.
Response within 24 hours from customer support, but to tell me my case has been marked as resolved ... ?! Also, a link to the registration page, which I'd been using already. If there's no idea why 'username required' keeps coming up every time I tried to do the forced registration in order to complete purchase, that makes me doubtful about the site overall. The fact that every time I went back into the browser, my email has been retained by them, didn't impress me either. Had tried clearing cache/cookies a few times, and turning off SOME add-ons (the point of using them is privacy, after all). Only went so far with that. Final straw was also the survey going to office.com ... I'd hoped to explain case not resolved. It is resolved now, by me ... don't shop there is the solution.In response to Packt's answer, I had already replied with the case number, on first hearing from them, but unfortunately didn't get a response.
One day my subscription ended even though I was already billed that month. After going back and forth with support and a very hard to follow explanation, what I gathered was that their system failed to bill several months back, and the last payment was for that missed bill 6 months ago. So, they asked me if it was ok to bill me again for that month to reactivate my subscription. No explanation of why my subscription was deactivated anyway, or why they failed to communicate the billing error to begin with. I guess I was deactivated for failure to pay even though I was set up to auto pay through paypal. I guess that one month payment they missed because of their mistake was more important than keeping a long time customer. Previous to that they offered me a free subscription as a college professor, and that was deactivated abruptly, then I was told that was only offered for a trial period, which wasn't mentioned when I signed up. Overall just bad communication.
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