Review Time
Extremely poor quality books full of spelling mistakes, tenuous english grammar and plagiarized code from github without attribution.Written I suspect by the same "experts" heavily seen on Quora and to an extent Medium.Avoid like the plague.
Paperback quality so bad I removed the cover. I've never seen a company allowing such bad covers and then not helping customers get a replacement. Avoid the headache and just make a point not to buy paperback books from Packt. Out of my last 3 computer programming books from Packt, two had unfinished defective covers leaving the ink to be exposed to your skin and anything else they come in contact with. Customer service does reply but has a policy not to help if purchased through USA "Amazon.com Services, Inc" or third parties. Also, these books appear to skip the editing phase... just pay anyone to write a quick book and get some quick money by being a middle man.
I'm reading books on Kindle, and so far Packtpub has the best editing. Amazon and other competitors barely convert their PDFs to epub, which has a poor rendered result in most cases.The subjects are good and the content is very nice. Albeit with a little bit more depth and less work-centered subjects i'd be even happier.
UPDATE: Toby Knight of Packt Customer Relations contacted me, explained what happened, apologized for their initial customer service response, and has issued a full refund. He was very understanding, thorough in his response, and even offered a year's free subscription.It's unfortunate it required going to TrustPilot to escalate the issue. But very glad Toby saw this, and was able to help.**********************************************************************************I purchased a Mapt/Packt subscription last year - decent material which I used for a bit before needing to cancel. I'd completely forgot about it - and after checking my credit card statement a couple months later, noticed I was still getting charged. Initially, I thought I'd screwed up and never canceled - but upon going to the site, could confirm I had no active subscription. I checked the billing history, and it just states no active subscriptions.I emailed support & they claim that yes I canceled - and yes I haven't had access for months, but some "Future recurring payment" gets setup when you subscribe. Cancelling the subscription only cancels your access and not the payments - which you will have to manually disable in a 3rd party site. Furthermore, there is no indication on Packt that you are still being billed. Their support team is refusing to consider a refund - which is now sizable amount after the few months of continued billing.Just another fun fact - the FAQ actually quotes in the how-to-cancel section: "just click 'Pause' and you will not be billed further"... The email response from customer service acknowledges I paused, then goes onto admit I was billed further - but not their fault.Do yourself a solid and avoid them.
Packt doesn't even deserve a star in review. It's the worst online purchase experience I ever had. I bought 4 ebooks on 20 July 2019, and until now(24 july) I still get nothing at all. I feel cheated. The customer service sucks, they took a long time to get back to me. How I wish I read the reviews before I bought the books. Really furious about their service.
I love their books and their subscription model, I have been a customer for about 2 years yet in the past month I noticed an issue on their platform where I can no longer access the full library, even after I did pay for it. Contacted customer support, received an answer asking for additional details which I provided, yet here I am, with an annual subscription and no access to the library. The main issue is a technical one, merely one regarding logged in accounts. They have detected my subscription as active and the payments yet for some reason I do not have access... It worked fine back in May, don't know what's happening. I do hope they will fix their issues, I still love their philosophy and I appreciate their dedication to making learning popular, especially their DRM policy.
Bought 2 e-books 4 days ago and there are still missing from my account. Wrote to customer service and was told to wait 24 hours for the e-books to be available in my account (it was already over 24 hours when customer service replied). Wrote back to customer service and has not heard back from them. I expected an e-book to be immediately available after purchase (as stated on their website). But I have waited 4 days and I still can't view my e-books and customer service is just plain inefficient. In short, don't buy your e-books from this website.Update: Toby from Packt has helped me resolve the issue and I can now view the e-books under my account. It's good to know that Packt does indeed look into their customers' feedback.
Unfortunately their subscription service implementation has real issues (which is ironic considering their business) and their customer relations/service department is incompetent or indifferent. The quality of Packt books varies considerably: some are excellent; many are poor. If you subscribe to their service and run into problems, do *not* assume that the customer service department will resolve the issue. I let things drag on for months (with no access) before I finally deauthorized payment.Update: After much back-and-forth, Packt did finally address the issue and compensate me appropriately for the past lack of service.
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