Review Time
Packt has had a lot of technical issues. Changes made to their web site were not well done. That has resulted in some very erratic behaviors. However, those behaviors are inconvenient, annoying, even; not fatal. I've had nothing but good responses from the support team. They reply in a reasonable time, and they follow up. Issues raised about the quality of the books have some merit. It's very uneven. Some books are top shelf, others seem to have been published without being proofread. I have found only a couple of technical errors, but many grammatical and textual mistakes. These detract from what otherwise would be excellent technical books. The annual subscription includes a credit each month for a ebook or video. There are other ways to get credits, as well. At minimum, at the end of the year you will have acquired 12 ebooks or videos at no cost. And as a subscriber, you get to "try before you buy."All in all, I have found the service good, the people pleasant, and the products worth my expense. (Now, if they would just get that web site fixed. ;-)
1 star is given because I can't give them anything lower than that. Fraud company, deceived me into paying. They charged me for 10 months, doubled my subscription for last 4 months, never used their books or services. I emailed them with all the evidences so I did to to paypal, so coldly I was replied, sorry you lost your money, we can't do anything. Charged me for 10-11 months for nothing. Never informed me about being charged or charges increased. I only noticed my card statement when my direct debit didn't cover enough money to this monthly subscription. all complaints, emails were sent on deaf ears. I am particularly very disappointed with the way they replied to me without investigating my case or genuine request of refund.
Briiliant idea, yet the user interface/experience is just absolutely awful. Full of bugs (i've subscribed yet constantly get told to subscribe to view stuff until the web page reloads about 10 times it will register me as subscribed). Watching video courses and progress is not tracked properly, it just ticks off videos at random even though you have watched them all fully. and the amount of server down time is ridiculous. Sort it out Packt you have a really good idea/model just an absolutely awful website
They deceived me by saying $5 for 5 months. However, then they changed their mind by $5 per month for 5 months. Their website are full of bugs and their customer relations cannot solve any issue. It is the worst experience in online publishers that I have seen. Even if they offer free service, you should stay away. I regret reading the reviews here and buying it anyway.
Yesterday I cancelled the subscription from their site and from Paypal, and today they tried to renew the subscription without my permission. And they do not have my permission when I cancelled the subscription, correct? So If haven't cancelled it at PayPal too then they would have charged me... This is a very bad attitude. I have screenshot from yesterday to prove what I wrote.
I have cancelled my subscription through Packt website 2 months ago, but my account is still getting charged. I visited the website again to cancel my subscription but there is no option to update the subscription or billing details.Thank you for replying Packt. I got confused between two of my accounts. I cancelled one earlier and this one later, which got charged. My bad. Hope it won't charge further.The contents of the website are really helpful. Thank you :)
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