Name: paintgem.com
Telephone: 000000000
Rating: 4.1

Reuben Morgan Guest

Best customer service

Best customer service, truly unparalleled response time. While my kit took a bit to arrive due to Covid-19, once I received it was well worth the wait. Such a fun and relaxing activity and I will absolutely be a return customer.

Date of experience: Jun 25, 2020

SkyFall_PvP Guest

5 years ago

Very great service !

Very great service !! Took a long time to get the product but very happy with the result and efforts that we put in to get my product ! Would absolutely buy again

Date of experience: Jun 25, 2020

Murray Walker Guest

5 years ago

AMAZING!

I have ordered multiple times from paintgem and they never fail to amaze me with how beautiful their kits turn out!! Not only are the kits so pretty, but their support team is the best. I will definitely be ordering more in the future!

Date of experience: Jun 25, 2020

Lauryn Wright Guest

5 years ago

Love PaintGem and customer service has…

Love PaintGem and customer service has been very helpful and informative with any delays.

Date of experience: Jun 25, 2020

Adam H. Guest

5 years ago

Disappointing!!!!!

I am new to diamond painting - my daughter bought me several diamond painting kits from PaintGem for Christmas and they looked good. However when I started to do one of the kits I am unable to read several of the symbols on one canvas. I emailed PaintGem and received an apology reply with an offer to replace the canvas-this was on 30 March. I have not received anything from them and despite sending 2 additional emails I have not had a reply.

Date of experience: Jun 25, 2020

Ashley Thornton Guest

5 years ago

Worth the Wait

I absolutely LOVE Paintgem! Due to the pandemic, my order took almost two months to get here, but honestly, it was worth the wait. Keep in mind when ordering that Paintgem doesn’t have control over shipping delays. When I reached out, concerned about my order, Paintgem’s customer service was excellent. Now that my products are here, the quality is amazing. Everything came organized and individually wrapped. The directions are very easy to follow and painting with gems is SO relaxing. The end product is beautiful! Don’t let a delay in shipping right now stop you, you won’t regret ordering from Paintgem.

Date of experience: Jun 25, 2020

Kristy Perdue Guest

5 years ago

Best customer service

Best customer service, truly unparalleled response time. While my kit took a bit to arrive due to Covid-19, once I received it was well worth the wait. Such a fun and relaxing activity and I will absolutely be a return customer.

Date of experience: Jun 25, 2020

Michelle Guest

5 years ago

Very great service !

Very great service !! Took a long time to get the product but very happy with the result and efforts that we put in to get my product ! Would absolutely buy again

Date of experience: Jun 25, 2020

Kaitlyn M. Guest

5 years ago

AMAZING!

I have ordered multiple times from paintgem and they never fail to amaze me with how beautiful their kits turn out!! Not only are the kits so pretty, but their support team is the best. I will definitely be ordering more in the future!