Name: paintgem.com
Telephone: 000000000
Rating: 4.1

crystal hernandez Guest

5 years ago

it was a lot of fun to do

it was a lot of fun to do, everything came perfectly

Date of experience: Jun 28, 2020

Elizabeth Dalley Guest

5 years ago

Addicting activity!

Understandably, the order took a little while to arrive during the COVID crisis. However, it was totally worth the wait! The materials are high quality, and it's such a relaxing activity. This was my second kit, and I will definitely order more!

Date of experience: Jun 28, 2020

Fatima M Guest

5 years ago

Better late than never

I placed my order in January. It was shipped but Federal Express lost my package (surprise surprise). I contacted Paint Gem regarding a replacement. At first, the CSR wasn’t too helpful but with persistence and many wonderful CSRs later, I finally got my replacement order in 6 months later and it was worth it. With the pandemic they were unable to ship internationally but as soon as they could, they did. I would order again. I love the pen and macaroon shaped wax holder!

Date of experience: Jun 28, 2020

Elena Bogomolova Guest

5 years ago

Despite the fact that the delivery took…

Despite the fact that the delivery took forever because of the COVID-19; it is actually a very fun thing to work with! It brings me back when I was a kid and played with paint-by-number pictures.I made a custom image and I can tell that it was done very carefully. My colors are also not the brightest, so I was amazed to see how they got separated and still be able to show the texture of an image. All gems are done with high quality, and I can only anticipate the results of my image! Overall, I’m happy!!! Yes, the delivery period was annoying.. But good things worth waiting... right?

Date of experience: Jun 28, 2020

Melissa Hutchinson Guest

5 years ago

My new favorite hobby!

This was my first kit and I loved it. Such a fun and unique hobby and it's been a great distraction during this crazy time. Customer service has been great and responsive. I look forward to doing more of these.

Date of experience: Jun 28, 2020

Lauren Guest

5 years ago

My order was delayed due to the Coronavirus

My order was delayed due to the Coronavirus Pandemic. However, PaintGem Customer service was very helpful and accommodating. I am very excited to start my Paint Gem art! :)

Date of experience: Jun 28, 2020

Zoila Santos Guest

5 years ago

I loved my personalized item

I loved my personalized item! I cannot wait to start building

Date of experience: Jun 27, 2020

Alicia Marie Guest

5 years ago

They Made It Right!

Overall, even though the pandemic caused a MASSIVE delay in receiving my product, I am very pleased with my kit. Dan (CEO) was quick to respond and reassure me that they would take care of it, and they did. I am currently waiting to receive a voucher for a free kit to make up for the delay and inconvenience. I will definitely purchase from PaintGem in the future.

Date of experience: Jun 26, 2020

Taylor Guest

5 years ago

best quarantine purchase

This was the best quarantine purchase! I really enjoyed the product. It took a long time and the end result was a beautiful picture! There was a huge delay in delivery (it took over 5 weeks to receive) but Paintgem customer service was responsive, helpful and offered me a free voucher to make up for the long wait. I am excited to order another kit.