Name: paintgem.com
Telephone: 000000000
Rating: 4.1

Brandon Newman Guest

5 years ago

Incredibly long wait.

Shipping took 2 months, but the product seems to be of good quality. Upgrading my review to 3 stars.

Date of experience: Jun 03, 2020

Rayhana Maarouf Guest

5 years ago

DONT DO IT

Horrible, never got my item its been over 2 months now and the tracking information is complexity invalid. It's disgusting

Date of experience: Jun 02, 2020

Onica Pinder Guest

5 years ago

Scam

I would give 0 stars if I could. Same thing happened to my daughter. She ordered April 22nd and we are in June and still haven’t received her order. Requested a refund and they stated they can’t because it’s been shipped and provided a tracking number that’s states it’s still at a USPS sorting facility. Buyer be warned..Don’t order from this company.

Date of experience: Jun 01, 2020

Megan Griffin Guest

5 years ago

0 STARS! DO NOT ORDER!

If I could give 0 stars, I would. I ordered 2 months ago. They state they are a US based company but they confirmed the order is coming from oversea due to "high volume" and refuse to give a refund. DO NOT ORDER FROM THEM!

Date of experience: Jun 01, 2020

Lucy Meadow Guest

5 years ago

This is a scam

This is a scam. The same issue that others are reporting - the tracking information says it's stuck in a "port of entry" since April 23 and all responses from Paint Gem are very vague - is happening to me. I've filed a claim with PayPal and will be also filing a claim with my bank.

Date of experience: Jun 01, 2020

Kristie Guest

5 years ago

SCAM - do not order!

This company is a COMPLETE SCAM! I placed an order on 4/21. Their website does not indicate that they are an out of country location. My order has shown it is in the same location in California since 4/25. I have emailed numerous times for an update and they keep telling me they are delayed. Today I received notification that the order is with Customs. DO NOT ORDER FROM THIS COMPANY! They will not refund your money. They offer you credit for something free! I will be filing a claim with my bank to get my money back.

Date of experience: May 31, 2020

Dina Sanchez Guest

5 years ago

This is a complete scam

This is a complete scam. I ordered 4.12.20, it’s now 05.31.20 and my package has been showing the same status (stuck in NY) for over a month. Both reps that responded to me, offered me a free gift for compensation and I finally clicked through the link they send me to get that’s started - it is SO fishy. Have you ever worked with an online merchant that has a pre-set survey to “get your free gift” when you complained about something?

Date of experience: May 31, 2020

Chelsea Fischer Guest

5 years ago

Guys please please don’t order from them

Guys please please don’t order from this company. My mom LOVES gem art and I was super excited to get her a custom photo for Mother’s Day. I ordered this May 3rd. Now I know expecting it by Mother’s Day was pushing it but I figured eh MAYBE a week after at the most. It’s almost June and they just sent me to some jank website to “track the package.” Also DISPUTE THE CHARGES WITH YOUR BANK. Hope y’all get your money back hmu if you want to do a lawsuit lol

Date of experience: May 30, 2020

Martina Guest

5 years ago

Please Read!

ALL - if you cannot get a refund from paint gem or from PayPal CONTACT YOUR BANK. File a claim through them!! I got my money back a day after I filed a claim through my bank. Don’t let this company get away with your money.

Date of experience: May 30, 2020

Jessie Thomas Guest

5 years ago

My order has been in New York since…

My order has been in New York since April 27. I asked for a refund they said no but they could send me another paint gem they haven’t said anything else about sending me another one.