Review Time
I typically don’t post reviews, but I was sad to see so many negative ones that I had to share my experience. I ordered my painting on 4/23 and received it on 6/11. I contacted Paint Gem twice during this time and both times I received a prompt and polite reply reassuring me that the package was on the way. They even offered me a gift for my inconvenience. When my painting finally arrived I was extremely pleased with everything. It was packaged very well and all my items were there. I have ordered 3 other paintings from 3 different vendors on Amazon and Paint Gem is by far the best. The diamonds are high quality, the symbols are easy to read, and not to mention the diamond pen and macaroon wax are adorable! My daughter loves it as much as I do and wants one for her birthday. I will probably order one for her knowing that due to Covid delays it may be a couple of months before I receive it. I didn’t take off any stars for the delay because it was worth the wait.
My kit finally arrived after unexpected COVID 19 delays and considering this was not something they could do anything about, they were very helpful and diligent when replying to my concerns. Once I received my kit I loved it! All of my diamonds are there and I love the way it looks!
Other then the delay of everything which is pretty obvious right now with the Covid stuff going on it's taking a second but everyone kept in contact with me to let me know about my stuff and even got a few free things for my wait so that was awesome, shows you want your customers to be happy! And all in all I'm very happy with everything I got especially my custom painting of my boyfriend's puppy🥰😊
Personally I like the item, however, it was NOT worth waiting 2 months! Also, I have previously written another review and it was positive because I was going to receive a free kit for my wait however, it’s been over 10 days and they still haven’t told me how to go about ordering my free kit. So I waited over 2 months for my item and now am not being told how to get my free kit! Don’t buy! Not worth the money!
Personally I like the item, however, it was NOT worth waiting 2 months! Also, I have previously written another review and it was positive because I was going to receive a free kit for my wait however, it’s been over 10 days and they still haven’t told me how to go about ordering my free kit. So I waited over 2 months for my item and now am not being told how to get my free kit! Don’t buy! Not worth the money!
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