Review Time
I gave up on them, awhile ago. They kept, bringing my Pizza burned,and after complaints went unnoticed. I stopped, ordering from them.And they are about 10 minutes away from me but,I refuse to pay for burnt pizza.If they would stop rushing, the orders it would be ok. But I'm done with them.
I gave up on them, awhile ago. They kept, bringing my Pizza burned,and after complaints went unnoticed. I stopped, ordering from them.And they are about 10 minutes away from me but,I refuse to pay for burnt pizza.If they would stop rushing, the orders it would be ok. But I'm done with them.
I have given this location Chance after Chance. After this latest experience I am never using them again. I place an online order around roughly 7pm CST and was given a delivery time of 89-99 Minutes so I expected it to be about an hour and a half or little more but it was about right at 92 Minutes. I did not select contactless delivery and paid for my order with Cash. After the driver left I realized the box was leaking and broken on one edge. when i opened it the pizza was COLD had slid to one side and toppings were stuck to the top of the box and the leak, It was the garlic sauce that had been busted open and was now all over the box and the pizza. I called the local restaurant and was immediately place on hold. after holding for 15 minutes i used another phone to call them again, when the young lady asked to place me on hold. I explained that I could not hold longer I had an Issue and needed a manager because I had already been waiting. She hung up on me. I was very infuriated. I was still on hold on my other line for the total time of 34 minutes, then she came on the line and asked me what the issue was. When I asked for resolution, I was met with nothing, so I asked for a refund. I was then told, since I paid cash, I would have to come to the location for a refund. So I went up there using my gas to get my cash. Now 2 hours later and still have not eaten yet. On top of the lack of actual leadership present inside the store. It was Filthy and the gentleman who was the acting manager who was apparently making pizza was not wearing gloves, he was quite unkempt and Unapologetic and uninterested in the situation. This stores appearance on the inside was enough for me to make the decision to never patronize this Papa Johns ever Again!!!
I have given this location Chance after Chance. After this latest experience I am never using them again. I place an online order around roughly 7pm CST and was given a delivery time of 89-99 Minutes so I expected it to be about an hour and a half or little more but it was about right at 92 Minutes. I did not select contactless delivery and paid for my order with Cash. After the driver left I realized the box was leaking and broken on one edge. when i opened it the pizza was COLD had slid to one side and toppings were stuck to the top of the box and the leak, It was the garlic sauce that had been busted open and was now all over the box and the pizza. I called the local restaurant and was immediately place on hold. after holding for 15 minutes i used another phone to call them again, when the young lady asked to place me on hold. I explained that I could not hold longer I had an Issue and needed a manager because I had already been waiting. She hung up on me. I was very infuriated. I was still on hold on my other line for the total time of 34 minutes, then she came on the line and asked me what the issue was. When I asked for resolution, I was met with nothing, so I asked for a refund. I was then told, since I paid cash, I would have to come to the location for a refund. So I went up there using my gas to get my cash. Now 2 hours later and still have not eaten yet. On top of the lack of actual leadership present inside the store. It was Filthy and the gentleman who was the acting manager who was apparently making pizza was not wearing gloves, he was quite unkempt and Unapologetic and uninterested in the situation. This stores appearance on the inside was enough for me to make the decision to never patronize this Papa Johns ever Again!!!
Placed an order with the store at 11102 Topperwein Rd in Ssn Antonio at 8:03 p.m. It is now 9:15, and when I check online to status, it says it still "getting ready". I've tried calling the store several times and all it does is ring and then go straight to hold music and commercials. No one would answer the phone until after I had held for almost 15 minutes. Then the guy I spoke to was extremely rude. Horrible customer service.
Placed an order with the store at 11102 Topperwein Rd in Ssn Antonio at 8:03 p.m. It is now 9:15, and when I check online to status, it says it still "getting ready". I've tried calling the store several times and all it does is ring and then go straight to hold music and commercials. No one would answer the phone until after I had held for almost 15 minutes. Then the guy I spoke to was extremely rude. Horrible customer service.
Ordered a pizza on the 24/04 they got the order wrong and then sent out another pizza to rectify the order. The pizza they sent out was wrong again! Called the branch and all they could offer was a £5 credit for a pizza we never got! What a joke! Made a complaint through their portal and 6 days later still no follow up or reply!
Ordered a pizza on the 24/04 they got the order wrong and then sent out another pizza to rectify the order. The pizza they sent out was wrong again! Called the branch and all they could offer was a £5 credit for a pizza we never got! What a joke! Made a complaint through their portal and 6 days later still no follow up or reply!
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