Review Time
The parking is very good but a little hard to find. Also, I don't understand the service fee of $5.00 that was added to my bill. If this is the tip for the driver, I always give tip to bring me to the airport and for picking me up total of $10.
I am a long time user of Park Plus and never have an issue with them. The employees are extremely professional and attentive and that is what I pay for. The only issue with the JFK location is that we waited 25 minutes at the parking lot and another 30 minutes at the airport for the return shuttle. It is my hope that this was due to the fact we were traveling on the early portion of the Memorial Day weekend and not a reduction in shuttles running. If it was the former, then it would be prudent to add more shuttles to the run to keep the delays lower. They are a great company to work with - hands down.
After flying into JFK we called at the time scheduled to land. Waited 20 minutes and called again, was told the shuttle would arrive in 5-10 minutes, a shuttle (marked with Park Plus) did arrive but sped through the arrivals area that it was neither possible to flag it down, call to confirm we were in the agreed waiting area or even jump in front of it to stop, despite attempts. We then proceeded to call and either be put on hold or hung up on for the next 25 minutes. We decided to take a taxi to the lot because we'd lost all communication and hope for a shuttle. 10 minutes into the taxi line a shuttle finally arrived. It was over an hour of waiting for our car. When we arrived the car was blocked in, we'd paid for a car wash as well and when we opened the door we'd found a coffee cup tipped over and spilling coffee into the driver seat. Went back in to complain and were told "we dont do the washing, that someone else, not our problem" I would have put up a bigger fight but it was past midnight and decided to simply never use this facility again.
We live in CT normally we'd get dropped off by my husband but this time we decided to leave the car at JFK. Why not? It's so much easier, no need to wait for your ride you just call PARK PLUS & the shuttle is there within 5 mins literally!!!!! Everything is so easy. We paid less than what we were expecting! Our car was great as well no damage done. I'd recommend park plus to anyone. My true honest opinion
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