Review Time
I drove to the Park Plus lot,I was met by their personnel,I was told not to touch my bags Im on vacation,they took the bags and loaded them into the van and we drove for the 10 minute ride to the terminal.Upon my return I called their number gave them the ticket number, in 15 minutes they picked us up from the terminal, they drove us back to the lot where my car was waiting,i signed the bill and off we went.I would highly recommend this place,and im looking forward to using them in the future.
I've been using Park Plus for years and service was always above average. This last time we used them was a Friday evening. After three phone calls to the pickup number, we ended up waiting 35 minutes for the shuttle to come!! Unacceptable. While waiting for the shuttle we watched one of the 'competitors' come by 3 times for pick ups! Very frustrating. Park Plus took one day off the total price for the inconvenience but I may be hesitant to use them again. Maybe they need to have more pick up shuttles on the road at one time.
we had a Groupon but even though we reserved based on the discount price they charged us in full. when I called up to request they review the charges they told me they were correct. Only when I sent a copy of the reservation did the agree to credit my credit card.
The directions would greatly benefit from a visual sketch or overhead of the last two turns - writing directions are confusing and street signs are either not visible or impossible to read. The shuttle driver - despite repeated statements of the airline name - took us to the wrong terminal - fortunately we had ample time but it was no fun. However the car was well cared for, the pick-up on our return was pretty timely and directions to return to the NJ Turnpike were accurate.
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