Review Time
We had hotel stays at Four Points Sheraton Airport at the beginning and end of our trip. I was told we would be allowed 7 days of parking for each night stayed for a total of 14 days. Our trip totaled 9 days. Upon return and departure, we were hit for $52.50 of parking charges for 2 extra days. When I inquired, they deferred to “Metropolis” parking. Metropolis told me they limit to 7 days per total visit. I feel scammed. They do not disclose the details of the parking anywhere that can be clearly understood.
We had hotel stays at Four Points Sheraton Airport at the beginning and end of our trip. I was told we would be allowed 7 days of parking for each night stayed for a total of 14 days. Our trip totaled 9 days. Upon return and departure, we were hit for $52.50 of parking charges for 2 extra days. When I inquired, they deferred to “Metropolis” parking. Metropolis told me they limit to 7 days per total visit. I feel scammed. They do not disclose the details of the parking anywhere that can be clearly understood.
SCAM!!! Stay away.Never book from them, you'll end up paying way more than what you think you booked for. We booked the Aloft in Philadelphia with parking included.They have an automated parking system (Metropolis is the name of the company handling parking, nobody at the gate) and they will charge you for parking based on when you entered, unless you have the hotel invoice showing that you have paid for parking. But Aloft invoice did not show the parking was paid, only Park and Sleep. They kept throwing the ball at each others. Smart for them because none of the 3 (park and sleep, Aloft, Metropolis) really had an incentive to sort it out, they all end up making way more money than what they advertise, and you end up paying.Don't use them!!!! UNRELIABLE
WORST WEBSITE TO BOOK ON. Way too much FALSE ADVERTISING. They advertise $149 for the hotel and parking package and say you need 3 extra days of parking which they say is $10 per day but on there website it says upto 14 days of free parking which is false advertising. Soo your charged $191 for the room/parking and $50 dollars for taxes and fees and than they never tell you what the $50 in taxes and fees are for and when you go pick up your vehicle from parking your hit with another $45. If you call Customer Service your on hold fr 7 1/2 minutes and you only can leave them a message but they never will call you back. What a disappointment this was for me on parksleephotels
ParkSleepHotels service but never made a reservation for our hotel. We ended up having to book the hotel at the front desk after trying (with no success) to contact ParkSleep. Not only did my calls go to voicemail, but they never returned my call. From now on I will contact the hotel directly. No reason to go through this third party, especially since all they do is take money and not deliver.
I had booked hotel room and parking through ParkSleep Hotels for Aloft Airport Hotel in Philadelphia. My arrival at the hotel was on 6/13/2025 with checkout on 6/14 and I would pick up my vehicle on 6/22. Upon review of my billing statement, I noticed two charges $115.20 which both posted on 6/16/2025. I had updated my travel plans and cancelled the reservations I no longer needed. The cancellations all occurred “prior to 4pm, 24 hours prior to arrival or date of parking which ever came first” as per ParkSleep Hotels policy. I have attempted on at least four occasions to call the hotel and speak to the manager Chris Jones, leaving multiple messages on his voicemail and to date he has not responded to any of my calls. I submitted a claim against the fraudulent charge and received a determination that I did not cancel in enough time despite the policy. I did not have any other reservations that were open. I have also reached out to Carrie at ParkSleep Hotels who have made multiple contacts without a response and states its Aloft that needs to reimburse me. I called Marriott customer service toll free number without an agreeable solution.
I had booked hotel room and parking through ParkSleep Hotels for Aloft Airport Hotel in Philadelphia. My arrival at the hotel was on 6/13/2025 with checkout on 6/14 and I would pick up my vehicle on 6/22. Upon review of my billing statement, I noticed two charges $115.20 which both posted on 6/16/2025. I had updated my travel plans and cancelled the reservations I no longer needed. The cancellations all occurred “prior to 4pm, 24 hours prior to arrival or date of parking which ever came first” as per ParkSleep Hotels policy. I have attempted on at least four occasions to call the hotel and speak to the manager Chris Jones, leaving multiple messages on his voicemail and to date he has not responded to any of my calls. I submitted a claim against the fraudulent charge and received a determination that I did not cancel in enough time despite the policy. I did not have any other reservations that were open. I have also reached out to Carrie at ParkSleep Hotels who have made multiple contacts without a response and states its Aloft that needs to reimburse me. I called Marriott customer service toll free number without an agreeable solution.
Charged me $150 for the shadiest hotel ever (didn't realize it was bad until I got there).They said they offer a shuttle service to the airport (was going to leave my car while traveling) and when I got there I found out there was no shuttle. Tried to contact them to atleast get my Uber covered, they have since ghosted me.Just book your hotels yourself, don't use parksleephotels.com.
Charged me $150 for the shadiest hotel ever (didn't realize it was bad until I got there).They said they offer a shuttle service to the airport (was going to leave my car while traveling) and when I got there I found out there was no shuttle. Tried to contact them to atleast get my Uber covered, they have since ghosted me.Just book your hotels yourself, don't use parksleephotels.com.
I wouldn’t even give it a star. It’s fraudulent. I booked a room with parking. I couldn’t get there until 11:30 pm. Hotel did not have our reservation. Surrounding hotels were already booked. I paid 150$ more just to find a place to sleep. They won’t answer the phone or return any emails or phone calls.
Claim your business profile now and gain access to all features and respond to customer reviews.
gauratravel.com.au
www.taxi2essaouira.com
perfectgetaways.co.uk
dubaivisa.co.za
nyx-hotels.com
mountebanktours.com
privatelowfares.com
olympicholidays.com
interhome.de
beyondpricing.com
