Review Time
I wouldn’t even give it a star. It’s fraudulent. I booked a room with parking. I couldn’t get there until 11:30 pm. Hotel did not have our reservation. Surrounding hotels were already booked. I paid 150$ more just to find a place to sleep. They won’t answer the phone or return any emails or phone calls.
First of all, I have booked thru parksleepfly many times over the past decade. Why can't I contact parksleepfly anymore? And, why can't I leave a review regarding my stay anymore?Howard Johnson's at DTW, stayed on Aug 16 for my vacation from the 17-21. Booked with parksleepfly. PROBLEM: Horrible horrible front desk person. Would sleep in my car before I ever stayed at this hotel again. This guy has the worst customer service I've ever had the displeasure of dealing with! 😡 If I could give this hotel a minus for customer service, I would, but there's no option. Parksleepfly should get this hotel off their page immediately! I have left a detailed review of the hotel on their facebook page. The check-in guy was rude, disrespectful, blatantly lied and was condescending to me. If he worked for me, I'd fire him on the spot. I should be able to contact parksleepfly about my awful experience, but it doesn't seem to be possible to contact them anymore. It should be mandatory for an online business to supply a working email and phone number. I'm not sure as I will deal with them again simply because of the lack of accountability on their end anymore.
First of all, I have booked thru parksleepfly many times over the past decade. Why can't I contact parksleepfly anymore? And, why can't I leave a review regarding my stay anymore?Howard Johnson's at DTW, stayed on Aug 16 for my vacation from the 17-21. Booked with parksleepfly. PROBLEM: Horrible horrible front desk person. Would sleep in my car before I ever stayed at this hotel again. This guy has the worst customer service I've ever had the displeasure of dealing with! 😡 If I could give this hotel a minus for customer service, I would, but there's no option. Parksleepfly should get this hotel off their page immediately! I have left a detailed review of the hotel on their facebook page. The check-in guy was rude, disrespectful, blatantly lied and was condescending to me. If he worked for me, I'd fire him on the spot. I should be able to contact parksleepfly about my awful experience, but it doesn't seem to be possible to contact them anymore. It should be mandatory for an online business to supply a working email and phone number. I'm not sure as I will deal with them again simply because of the lack of accountability on their end anymore.
On July 18, I booked online (#205096) with ParkSleepHotels and received a confirmation for Holiday Inn Express West: check-in Aug. 2, check-out Aug. 3, car pick-up Aug. 18, 2024. On the afternoon of July 31-- 14 days later and just two days before my flight-- I got an email indicating my reservation had been cancelled successfully "because they are sold out" of rooms for that date. I called and left a message for ParkSleepHotels (heavy call traffic). They never called me back. I contacted Holiday Inn West directly. They told me they've been sold out for weeks and there's nothing they can do for me. I expressed my frustration and suggested they might rethink their relationship with the company. Turns out it was Gen Con weekend, and there were no rooms available anywhere. I'll bet they sold my room to a higher bidder. So poorly played. So much unnecessary stress. How can you sit on an error for two weeks??? Any company can make a mistake, but at least call, explain the situation, and try to make it right by booking me elsewhere or giving me a discount or something. I relied on ParkSleepHotels and Holiday Inn to my own detriment.
On July 18, I booked online (#205096) with ParkSleepHotels and received a confirmation for Holiday Inn Express West: check-in Aug. 2, check-out Aug. 3, car pick-up Aug. 18, 2024. On the afternoon of July 31-- 14 days later and just two days before my flight-- I got an email indicating my reservation had been cancelled successfully "because they are sold out" of rooms for that date. I called and left a message for ParkSleepHotels (heavy call traffic). They never called me back. I contacted Holiday Inn West directly. They told me they've been sold out for weeks and there's nothing they can do for me. I expressed my frustration and suggested they might rethink their relationship with the company. Turns out it was Gen Con weekend, and there were no rooms available anywhere. I'll bet they sold my room to a higher bidder. So poorly played. So much unnecessary stress. How can you sit on an error for two weeks??? Any company can make a mistake, but at least call, explain the situation, and try to make it right by booking me elsewhere or giving me a discount or something. I relied on ParkSleepHotels and Holiday Inn to my own detriment.
Our company offered a trip to Costa Rica, and I made the travel arrangements. Booked 4 rooms through ParkSleep Hotels. The day before the trip I received an email that one of the rooms is cancelled- no reason. So I went online and rebooked the room through the hotel website. 5 hours later I receive an email saying that two of the other rooms have been cancelled. I called the hotel, and learned that ParkSleep did not contact them to reserve the rooms until the day they cancelled, the day before our trip. The hotel is now sold out, and I have to find somewhere to reserve for the two remaining rooms. I called and left a message at the ParkSleep number after I received the first cancellation, with no response. They were overwhelmed with calls and could not take mine. Hmm. Probably a lot of other unhappy customers calling.
Our company offered a trip to Costa Rica, and I made the travel arrangements. Booked 4 rooms through ParkSleep Hotels. The day before the trip I received an email that one of the rooms is cancelled- no reason. So I went online and rebooked the room through the hotel website. 5 hours later I receive an email saying that two of the other rooms have been cancelled. I called the hotel, and learned that ParkSleep did not contact them to reserve the rooms until the day they cancelled, the day before our trip. The hotel is now sold out, and I have to find somewhere to reserve for the two remaining rooms. I called and left a message at the ParkSleep number after I received the first cancellation, with no response. They were overwhelmed with calls and could not take mine. Hmm. Probably a lot of other unhappy customers calling.
Confirmation showed a price, with non-refundable deposit that was MORE THAN DOUBLED by the hotel. Did have sense to confirm the reservation independently, so we had a room, but the hotel was unresponsive to my complaints. No luck so far contacting support at parksleephotels. Room rate AND daily parking rate was grossly misrepresented online.Worse, the hotel overcharged for our parking - in advance - but they are part of reputable chain, so I'm confident we can resolve that.I was rushed, saw what I wanted to see online and took the bait. Would advise extreme caution dealing with this operation. They got away with a booking fee, so limited damage. Hotel has much to answer for.
Confirmation showed a price, with non-refundable deposit that was MORE THAN DOUBLED by the hotel. Did have sense to confirm the reservation independently, so we had a room, but the hotel was unresponsive to my complaints. No luck so far contacting support at parksleephotels. Room rate AND daily parking rate was grossly misrepresented online.Worse, the hotel overcharged for our parking - in advance - but they are part of reputable chain, so I'm confident we can resolve that.I was rushed, saw what I wanted to see online and took the bait. Would advise extreme caution dealing with this operation. They got away with a booking fee, so limited damage. Hotel has much to answer for.
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