neptune.com

4.8
4.8 Based on 41 reviews

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Average Rating

4.8

/
5

41 Reviews

5 Star
90%
4 Star
6%
3 Star
0%
2 Star
0%
1 Star
4%

All Reviews

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Review Time

Deborah Hallahan
We recently had a furniture delivery and we cannot praise Ant and Lea enough for their exceptional s

We recently had a furniture delivery and we cannot praise Ant and Lea enough for their exceptional service. From the moment they arrived they made the experience totally stress free. They were incredibly friendly, polite, efficient and professional. We would highly recommend Neptune and specifically Ant and Lea for their hard work in handling the items with great care. Thank you so much.

5
Date of experience: Feb 12, 2026
Sally Fox
Very helpful team at the Georgian House in Ludlow. They are so friendly and nothing is too much both

Very helpful team at the Georgian House in Ludlow. They are so friendly and nothing is too much bother.
I’m very happy with my Henley coffee tables (although the large one has a visible dark knot I am able to cover it)
Alfi and Josh who delivered the tables were friendly, professional and a great representatives of the company.

5
Date of experience: Feb 05, 2026
Woman on a Mission
I’ve always loved Neptune as a brand and the Bath store has long been a favourite of mine, so I was

I’ve always loved Neptune as a brand and the Bath store has long been a favourite of mine, so I was so grateful for the wonderful service I received on this occasion, even though I wasn’t able to visit in person.
The team kindly took my order over the phone and made the whole process seamless. Bea and Hayley were incredibly helpful and thoughtful throughout and when my son came in to collect the items, he was looked after so warmly too. Every interaction felt genuinely personal, professional and caring.
It’s rare to experience such consistently high service across different touchpoints and it truly reflects the quality and ethos of the Neptune brand. Thank you for making it such a lovely experience. I’ll absolutely continue to recommend and support Neptune and look forward to my next visit.

5
Date of experience: Jan 27, 2026
Tersa
speedy service and very nicely presented gift card, only reason I didn't give 5 stars is when orderi

speedy service and very nicely presented gift card, only reason I didn't give 5 stars is when ordering there was a message section but not message was added to the gift card

4
Date of experience: Jan 25, 2026
Destiny Johnson
Outstanding delivery experience with André and Liam

André and Liam brought us some wall art. The delivery was incredibly efficient, and they ensured the item was thoroughly checked before leaving. I was very pleased with the service, thank you!

5
Date of experience: Dec 23, 2025
Trevor
Outstanding customer service and product quality

Exceptional interactions with customers, very helpful guidance, appealing store design, and high-quality products throughout.
A remarkable shopping experience since finding this place, both while shopping in-store and when ordering a new kitchen with clear plans and support.
Furthermore, the delivery team was excellent, ensuring everything was done to complete satisfaction.
Highly recommended.

5
Date of experience: Dec 22, 2025
Adora Long
Outstanding Delivery Experience

The delivery team was exceptional when bringing our console table. They were prompt, efficient, and showed great consideration during the entire process. Everything was managed with care, making it a seamless and stress-free experience. Excellent service—thank you!

5
Date of experience: Dec 16, 2025
Justin Hughes
Great service from the team

Great service from the team who called ahead to inform me they were on their way. They delivered the fully assembled furniture, left no mess, and explained how to care for it. The product fits perfectly.

5
Date of experience: Dec 09, 2025
Curtley
Exceptional delivery experience

The team delivered our dining table and chairs today. The service was outstanding. We received a message before their arrival. They were friendly and polite, taking great care while unpacking and assembling. They also explained the warranty and maintenance. All packaging was removed. We are very impressed!

5
Date of experience: Dec 08, 2025
Sandi Carter
Charming store

Charming store. Very friendly and helpful. My order arrived promptly.

5
Date of experience: Dec 08, 2025

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