Review Time
I purchased a flight for my daughter online and I have been harassed a few times with phone calls telling me that I have to pay more, first call was for my carry on because it was not free, when it clearly stated that it came free with my AA ticket. And I was told through my translator that they can give me a deal ($31)for my carry on that will be $35 if paid at the airport, and I told them no thank you because that is not a deal. That call took about 30 minutes due to the language barrier! I was then told that I needed to confirm an email that they sent me stating that I am refusing the offer, and I do not want the paid bag. They insisted that I need to confirm the email they sent me about the bag! “I thought that was weird since I already purchased my ticket!” But I didn’t think anything of it, except how exhausted I was after that long phone call trying to convince me to confirm that email, but also very relieved I was when it was all over as well!A day passed and then they called again and this time the conversation got real heated because the wanted me to confirm “the” email they sent me the day before about the price of my ticket that was no longer what I purchased online but now $140 more, and I was so very shocked and said my ticket was not that price when I purchased it! They said that they wanted confirmation to authorize that additional charge, and I told them absolutely not, I will not pay anything more and they then told me that the email they sent me two days before was to confirm the additional charges to my plane ticket and I told them that I didn’t authorize that and I was not aware of any of that! I told them that is fraud what they are doing, and I thought there was not any email at the time stating changes in my ticket and that I was misled and scammed etc… The thing is why would someone call you the moment you press submit your payment and go out of their way to charge extra for a “free carry-on” and then when that didn’t work and they most likely were not able to charge my card, they then decided they were going to try again to squeeze more money out of me and try to convince me that what I thought was the price of my online ticket was not the real price and I need to authorize the difference of the ticket because I already confirmed by email and they have the proof, and I told them that I never agreed to anything of such and I also have the proof of my purchase in my my email and screenshots, and we kept going back and forth with one another about the matter!
My poor wife tried to fix a flight and unfortunately had a very bad interaction with this company without even realizing they weren’t part of Delta’s team. PCM travel then completely misrepresented Delta policy and charged $758 dollars to “cancel and rebook” with “fare difference” when really it turns out they just notified Delta about our flight. Took Delta all of 2 seconds and was FREE. We feel so taken advantage of by PCM travel. Tried to call their team for help about this situation the other day and just got yelled at.
I cannot believe this company has not had legal action taken against them. I would say avoid this company but they are masters of impersonating other airlines so you don’t even realize you’re doing business with them until it’s too late and you’re out hundreds of dollars for services you never receive. Your credit card number being used for further fraud purchases later on is the cherry on top!! Do not be fooled by their false promises of reconciliation in their replies. They will continue to lie about their practices.
Got a cold call and text from a rep with a thick accent. He had my name and wanted more information. Then asked name of company and he replied PCM. I did fast research and saw lots of complaints. I quickly blocked them from calling me again!
After purchasing 3 tickets on one Delta a rep called me and told me that the airline only has 2 tickets so they “booked” me for a new flight leaving the following day with Southwest. SNAG #1 Everything seemed fine was able to check in and get boarding passes until getting through TSA until my boarding pass was declined because of the wrong DOB. I confirmed with PCM all 3 DOB and they’re correct so apparently PCM keyed it in wrong. Got it corrected at the ticket booth. SNAG #2Get all 3 boarding passes, and on line to board and none of our boarding passes work. Found out that I didn’t have a reserved after all! SNAG #3Now we have to sit at the airport and wait for a new reservation, and a new flight time.
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