Review Time
DO NOT GO HERE! EXAMS ARE A SCAM! My insurance provider states that i have a $10 copay for standard eye exam. I confirmed with my network providers website what my estimate would be the $10 copay shown before going. Pearl vision didn't honor this or my insurance provider being in network and charged me the full cost of the exam at $104. I also only asked for an eye exam and they charge me for glasses prescription, and premium eye exam when that wasn't what i received. I got a standard eye exam same as everywhere else I've been that provided a standard eye exam fully covered by my insurance. This same exam i got that was considered "premuim" at pearle vision was listed a routine exam at visionworks. Pearle vison explained it as premium because i wear day and night contacts, this same exam at visionworks was for the same day and nights I've always wore and was listed as routine and was covered. 1st time going here and here will be my last. I wont be shy to share this to every review platform i can. Didn't have any issues with visionworks with my last provider, wish EyeMed has visionworks in network.
“I’ve been a patient at Pearl Vision for a while, and while Dr. Madison has always been excellent, my recent experience with the front desk staff was beyond unacceptable. The two receptionists, both with dark hair—one with glasses and the other with shorter hair and glasses—completely lost their composure when I asked a simple question about billing. Instead of addressing my concern professionally, one of them became hysterical, crying and screaming at me. It was surreal and disturbing. She even slammed papers down, which made the situation feel incredibly hostile. I’ve never had an experience like this at any medical office.I have to wonder if there was an underlying racial bias in the way they treated me because their reaction was disproportionate and unprovoked. The doctor and the other staff member were kind and professional, but these two receptionists’ behavior was absolutely unhinged. I had to threaten to call the police to calm the situation down, and I’ll never be coming back here again because of them. They seriously need help or training in basic customer service and emotional regulation.”
I am thoroughly disgusted by my experience with Pearl Vision on San Jose in Mandarin, Florida and feel compelled to share it.I called to ask if their optometrist could provide on-site treatment for conditions like styes. I previously liked the optometrist, but from the start, Julie’s condescending and dismissive attitude was clear. When I inquired whether the doctor could handle such conditions, she suggested I could see an ophthalmologist also. I pointed out that it seemed unnecessary to pay two doctors for the same issue, and that’s when her tone shifted sharply. She spoke to me as if I were absurd for asking, using a slow, patronizing tone.I tried to clarify my concern about on-site capabilities, but Julie became defensive, repeating the same information while cutting me off and raising her voice. It was frustrating and shocking. When I calmly addressed her disrespect, she grew even more hostile, accusing me of being aggressive and failing to acknowledge her own behavior.Julie treated me like an inconvenience rather than a valued customer. Her inability to engage respectfully and her blame-shifting were outrageous. This wasn’t just poor service; it was blatant hostility. While I've appreciated the optometrist and Erica in the past, this interaction with Julie makes it clear I can no longer support a business that allows such disrespect.Pearl Vision, spare me the predictable rebuttal. I expect you'll deflect blame onto me just like Julie did. Her conduct was disgraceful, and if this business has any standards for customer service, she should not be representing them. It’s shameful that someone with such blatant disregard for professionalism is allowed to treat customers this way.
After a month of problems trying to get new glasses at the Terre Haute Lenscrafters, I decided to try Pearle Vision. Upon entering the store, it is clean and smells lovely. They employees are friendly and helpful. Stephane was amazing! She answered all the questions I had and explained anything I was inquisitive about. She really knows her stuff and offers quality customer service. She even worked through her lunch hour, while suffering from a painful injury she suffered outside of work, to help me get the glasses I wanted ordered. Stephanie, at the Terre Haute, Indiana store deserves a raise or some sort of recognition for service above and beyond what is required! She took the bad taste out of my mouth that Lenscrafters left. 10/10 would recommend.
Review of Pearle Vision in Lakeland, FLTwo CSRs at Pearle Vision helped me. They were both knowledgeable and informative, although the second CSR seemed less knowledgeable and much more concerned about his commission (I don't really know if they work on commission but I'm assuming they do). The lab technician did a good job cutting my lenses down to a specific size. Unfortunately, the right lens has a small scratch near the nose pad even though they supposedly have a "scratch resistant" finish. (The lenses should never have been released with a scratch). Because of miscommunication about the warranty and the Pearle Protection Plan I purchased, I feel like a bait and switch occurred. I'm pleased with my new lenses (except the scratch) but it's unlikely I will ever return to Pearle Vision for glasses in the future should my prescription change. Addition: How much does Pearle Vision care about reviews? Not at all. If Pearle Vision cared, someone would have reached out to me to offer to redo the scratched lens they sold me.
Pearle Vision at Crossway 1412 Crossway Shopping Center, Chesapeake, VA is the best!! I was greeted and seated as soon as I arrived. Mrs. Andrea, aka "Lady D" was so patient and explained all the details of how much my insurance would cover my eyeglasses. Dr. Patel greeted me and showed concern about my eye situation. I felt comfortable talking to him. I have been a Pearle Vision customer for over 7 years now.
had my RIGHT lens crack, and needed it to be replaced. I called for two months (January-March) before someone at the office would actually order the lens. Once the fixed RIGHT lens came in, I went to get it replaced. They replaced BOTH the left lens and the right lens. Two different prescription lenses were put in my frames. I have specialty lenses and require prisms in my lenses in BOTH eyes. I currently only have ONE lens with prisms, the right side. The left lens does not have prisms. The left lens was fine and did not need to be replaced, let alone with the wrong thing. My vision is now double all the time because of that. I have been trying to get this corrected for TWO WEEKS. As I said, my vision is double all the time. I cannot safely drive. I have no idea if this is damaging my vision on a long term basis. I have been calling every other day for two weeks, and LC managers and reps consistently argue with me, telling me there are prisms in my lease. Prisms cause the lenses to be markedly thicker than typical lenses, it’s quite obvious that one is different than the other. I am just being told today, after two weeks, that the store wants to mail my glasses to the lab to be tested, confirm that my left lens doesn’t have prisms, and then they will fix it. I cannot see, and therefore function, without my glasses. The lack of communication, lack of service, and overall inability to achieve the task that they should be able to complete is appalling.
I went to pearle vision on 3/5 as of today 3/16 I still have not gotten my glasses also I have 2 insurances that cover vision but I was told they couldn't pull up my united health care and I had to pay 70.00 for a copayment my uhc covers everything so I shouldn't have had to pay a dime the Dr was very nice liked her alot and the person that did my vision texts was to but the ones that take care of the glasses part aren't even friendly if I don't get my glasses by next week I'm contacting whoever I can for a refund go here for eye exam but not glasses
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