Review Time
My order took over a week to ship, which is unacceptable compared to other brands. To make matters worse, my vials arrived broken, causing the liquid to leak all over the bag and spill when I opened it. Moreover, the one vial that was intact only lasted an hour. I genuinely suspect these products are diluted, despite the explanations offered by the company. After reading several reviews, it appears this is a frequent issue. I would advise opting for other brands, as the long shipping time seems to be a recurring problem. I am very disappointed with my purchase and my first experience with this brand.
My order took over a week to ship, which was very disappointing compared to other options. When it arrived, several vials were broken, causing the liquid to leak and spill when I opened the package. The only vial that remained intact lasted just an hour. I suspect these may be diluted, despite the explanations from the company. After reading various reviews, it seems this issue is not uncommon. I would advise opting for other brands, as the prolonged shipping time appears to be a recurring problem. I'm extremely dissatisfied with both my purchase and my initial experience with this brand.
This is my first time posting a review, but I felt it necessary after my experience with the company. I ordered three samples, including one of my husband's long-time aftershaves for an advent calendar. However, the bottles arrived with an odd, unpleasant odor. The sample of his fragrance didn't match the original, and the other two lacked the expected complexity. I reached out through their website's contact form, noting the absence of a customer service phone number, which felt suspicious. I was promised a response within 48 hours, but it’s now been 96 hours without any communication. I'm worried about the lack of response and the inability to resolve this issue. They claim authenticity, but the scent suggests otherwise. I plan to contact my credit card company regarding my payment. Additionally, I noticed they don’t allow returns, which seems convenient for them.
The spray bottles feel quite cheap, as two out of four have already stopped functioning properly. The shipping was also a bit slow. Overall, I think a score of four stars is fair because I love the concept and will consider using them again. I might opt for smaller bottles since the 5ml ones seem to struggle after the initial sprays.
Many sample sites sell counterfeit products, which is always a risk. However, I can confidently say that the samples from this company are genuine, as they have led me to purchase full bottles that smell identical. The fragrance selection is excellent, with a good mix of mainstream and niche brands. While I would rate them five stars, my only concerns are variable dispatch times. Some orders arrive quickly, while others take longer, even for a single decant. This seems to be a small operation rather than a large team. The most important thing is the authenticity of the products. Customer service response times could also improve. If you're looking for legitimate samples, I can assure you this is the place to go.
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