Review Time
Ordered and paid deposit on second hand van Aug 6th with a verbal 3 to 4 week delivery quoted (invoice did not match email quote of "around 4 weeks") At this point told salesman about missing parts. Spent the next 6 weeks emailing, sometimes getting replies, sometimes not, asking about caravan delivery. Emailed reply "it will be second week in September" No contact instigated by any staff member between Aug 6th and 21st of September. Rang on 15th September (invoice date) having heard nothing since 31st August. Van not been to workshop "there are 18 vans in front of yours, I cant give you delivery date" Spoke to salesman and mentioned missing parts again on 27th Sept, he assured me he would tell workshop. He went on holiday on 29th Sept, having not done so. Given handover date of 10th October, phoned by staff to say salesman was on holiday, and hadn't filled in PDI paperwork.. what does your van need????? I expected them to be aware of missing parts, they were not.... Net result, having been told several times, did not address missing parts problem, went to PDI van 5 weeks after delivery date quoted, and had to wait for parts...... We sold old van, booked 3 weeks of holidays in Sept and Oct, and were left high and dry. Van still waiting parts Saturday 10th October, workshop closed till Monday 12th. Complained requested, and given deposit back. Did not receive an apology from anyone other than nice lady that rang to refund........ Do business at your peril.Reply is a untrue as I have come to expect. Quoted 3 to 4 week delivery on 6th August (this quote being confirmed numerous times). At this time I Informed salesman about missing parts. Continually assured regarding missing parts issue was being addressed, and delivery time (in writing, but only as replies to my emails). Servicing Department contacted me for information regarding PDI as salesman had failed to complete paperwork and was on holiday. This being early October, 5 weeks AFTER due delivery date, 8 weeks after paying deposit. Service department were unaware at this time of missing parts issue. Company had wasted 2 months in which time they had not even ordered missing parts (this was confirmed by staff) I have written proof that the salesman lied continually. Salesman lied, company failed to acknowledges his lies and failed to apologise............. Lack of contact instigated by company was staggering. Did not even contact me on or anytime before invoice due date, to inform me of delays. Amazed this company is still in business, having read other reviews, and customer experiences on Facebook groups...... I guess repeat business is not important to them.
Lunar Alarai TI (2017 model) Bought this just before the lockdown was offered a really good deal with our van as a trade in from Andrew Wood.The van was like new, even had that new smell to it and we just love it. Perthshire Caravans is amazing all the staff are really friendly and helpful, the accessories shop is well stocked and will have just about anything you would need.So if you are thinking of a Caravan of Motorhome take a trip to Perthshire Caravans, ask for Andrew Wood he's great and was just so helpful with our purchase.Thank you Perthshire Caravans
I should have checked the reviews before placing an order. Spoke to the salesman and agreed 30 days for collection of new van.The dates passed and them they advised it would not be ready. Firstly, we wouldn't have driven 5 hours to find that they weren't going to complete on time.Poor customer service all the way through. Lack of information or updates. I certainly would not recommend them
have just bought an auto trail tracker eb and we are very pleased with everybody at perthshire caravans they were patient with us as we visited them 3 times before we bought and we had a lot of useful information from them and no pressure. a big thank you to all.and great coffee too!
Got a motorhome from them 2018 had it for a year and a half and had no major issues some of the sealer had to be redone but it's been fixed I thought it could have been done a little neater, would have given 5 star's if it had been.happy with van and Perthshire caravan's
Brought a caravan from this company thinking it was trustworthy when arrived to pick van up they had the wrong van ready, when we pointed this out were told basically we were lying as they had no record of the van, feel very upset and cheated by them as now although having been given a refund are now without a van as was part exchange and a hefty bank loan to boot.To add insult to injury did not refund us the full amount , to say we are upset is an understatement!!!!!
I’m surprised that Perthshire Caravans has such a poor rating...I sometimes feel that unlike TripAdvisor, it is often only the disgruntled that review on Trustpilot...the satisfied customers seldom do so giving an unbalanced view. Think of how long PC has been operating and it only has 13 reviews...I’ve been dealing with PC now for the last 9 years and have never had a complaint about the sales, the shop, the service department or the after sales services.Sales - In particular I would like to mention Andrew Wood...if you want a friendly, knowledgeable and seamless sales experience without any pressure then go to Andrew...his office is the one closest to the entrance. I’ve now had two dealings with him - 2 years ago and again this month. Both were a pleasant experience and so much more comfortable than some dealings I have had in the past elsewhere.After Sales and Service - I would like to mention Bill here - I purchased a second hand Motorhome 2 years ago and there were quite a few things needing sorting after our first trip out. This is the penalty of buying second hand but the measure is how it is dealt with. Bill intervened directly on my behalf to get the van in, to look at the problems and to sort them under the 12 month warranty you get with a second hand purchase. I can’t fault it.The shop - absolute stars...I don’t know their names, I’m afraid, but the lady and gentleman that usually run the shop are a) knowledgeable and b) very helpful. If you’re not sure what you’re looking for, they can advise...if you think you’ve found a solution but there’s a better one, they’ll let you know so you can choose (even if their solution is cheaper and they don’t make as much money).Bottom line - I feel sorry for the experience of the disgruntled people in other reviews. Clearly, I can’t comment on them...all I can do is redress the balance a little by saying that as long as PC carries on being as friendly, helpful and professional with me in the future as they have for the last 9 years, I’ll keep going back.
We bought our Bailey Autograph 745 motorhome from Perthshire Caravans and cannot fault their service. From handover to aftersales they have provided us with excellent service, indeed recently they sent a spare part to us whilst we were in Spain, many thanks, great people to deal with!
I telephoned Perthshire Caravans to enquire about getting a Powertouch Mover fitted today, told them I had purchased used caravan elsewhere and required a twin mover fitted, answer was "couldn't look at doing that till end of season, too busy with our own customers" can I ask " why didn't you purchase it from ourselves" Living locally and purchased many products, awnings etc throughout 50 years of caravanning..I am disgusted at this level of service.....
I have a wonderful update on this review regarding after service I'll get this updated very soon. but for your sake go somewhere else.When i first contacted Perthshire Caravans i was treated with all the respect i expected, Andy was with me from first phone call to driving out the yard in my new Motorhome a few months later, And trust me i was an undecided customer, I changed my mind for many reasons, one was too long for storage, one the wife didn't like but i did (she won that argument) and so on till we finally managed to find an Auto Trail that was just right for us.Andy did everything for us with the DVLA, road tax, Fitting extras we wanted etc, and even went through everything with us before we left to familiarise with the van, yes we have had a couple of minor faults appear since we left, faulty lights being the main one but we went back up (at our expense) and they did their best to fix things, but some parts had to be ordered under warranty so i have to go back up again (at my expense) but you know what we don't care its an excuse to use the on site shop & stay somewhere different in our new van, as far as the sales staff we found everyone we spoke to brilliant, no question was too stupid (& i asked loads) and nothing was too much trouble.
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Founded in 1936 by Peter and Chris McCormack, Perthshire Caravans is a proud family-run business with deep roots in Scotland's leisure industry. Over the decades, we’ve grown from modest beginnings to become a leading name in caravans, motorhomes, and holiday parks.
Our showroom at Errol features a wide range of new and used motorhomes and caravans from trusted brands like Swift, Bailey, Elddis, Buccaneer, Burstner, Coachman, Carado and Auto-trail, ensuring something for every traveler. In addition, we operate two stunning holiday parks, Loch Earn Leisure Park and Red Lion Holiday Park, offering exceptional facilities and unforgettable stays.
Despite challenges like the devastating fire in 2009, we’ve continued to innovate and expand, now with state-of-the-art facilities and nearly 100 employees. Run by siblings Ian and Claire McCormack, Perthshire Caravans is built on a passion for quality, exceptional customer service, and a commitment to creating memorable experiences for every customer.
Whether you're looking to start your caravan journey, upgrade to a motorhome, or relax in one of our parks, we’re here to make it happen.
Visit us and discover why we’re at the forefront of Scotland’s caravan and motorhome industry.See more
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