Name: petalcard.com
Telephone: 000000000
Rating: 1.1

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Jackie Reed Guest

2 years ago

Petal sent me an email saying how lucky…

Petal sent me an email saying how lucky I am to have their card, just so lucky I now have to pay 8 dollars a month for the right to use their card, and a higher than normal credit rate. This results in a $96.00 annual fee to utilize the card when all consumers had previously signed up for it because it didn't require an annual fee.This is company greed and I strongly recommend to stay away from this company and they should go out of business for this greed.

Date of experience: May 16, 2023

BW92 Guest

6 years ago

Worst Customer Service / Indifferent and I Don't Care Attitude / Not customer friendly

They have the worst customer service when compared to any credit card provider. If you email them or contact them on social media be sure to get copy/paste responses alone. If you get any fees charged, there is no way of appealing or getting them canceled even if your reason is valid. I’m not sure if I did the right thing by choosing to link all my bank accounts and credit card accounts with this company to get such a card. I'm thinking of closing my account and asking them to delete my data. Please avoid this company at all costs. They want to sound hip and appeal to millennials, but with such poor customer service and agents who are not ready to hear you, you are better off not having this credit card. I don’t even think they are legit anymore. Even if you contact their customer care on phone, the agents are helpless and they cannot help you most of the time. They read ready-made responses that make you feel you are talking to robots.Update: They have become even worse. Today when I was disputing an interest charge, they did not provide me with any solution but only were apologizing. I asked to speak to a supervisor, and after waiting, I spoke to an accounts manager, I was complaining and I told him that I was considering closing my account. He said that if I closed my account, I could not open one again, to which I said that it would not be a problem. The next minute that guy tells me that my account has been closed as per my request. These guys did not even confirm account closure before doing so. Such indifferent folks. I have written emails to top people in the company and I am awaiting a response. But even if my account is closed, I think that it is GOOD RIDDANCE!Update 2: Someone from operations reached out and offered that I could reinstate my account which I did cos I did not want my credit score to take a ding for the closure of the account. Also, only after the assurance that I would get a better customer experience did I say yes to reinstatement. Let’s see how this ends up. Maybe a stupid decision, but only time will tell.