Review Time
Want to apply for a house? On top of the dozen other shady-as-hell fees, if you own a pet: Pay us $25 for the pleasure of filling out a profile yourself, then, once a year, pay us AGAIN for....? OH, and if your rental company wants to, they can have their own personal petscreening.com system that's *separate* from the normal site, in which case, you get to go through this process (and fee) AGAIN if your application gets denied from a previous location that uses this wonderful service.I've had to fill out dozens of rental applications in my life, including information about pets. All petscreening.com does for RENTERS is make the process more complicated and expensive.Per ZoomInfo:"PetScreening™ helps housing providers manage residents' pets and assistance animals for free while generating opportunities for pet-related revenue."Kinda speaks for itself.
The lack of urgency on the part of petscreening is disgraceful. People are in hotels, or possibly homeless, while they “follow regulatory guidelines”. The lack of care in dealing with people with mental health issues, anxieties, and/or physical limitations is horrifying and traumatizing in itself. Respond here all you want so the world can see, while not responding directly for days. “We don’t have a public phone to call” was their response over and over when asked for a phone call from. When reminded that they already called and left me a voicemail (from a blocked number of course), they then proceeded to just flat out ignore me OR have a different agent reply with “no knowledge of what’s going on”. Absolutely unacceptable.
PetScreening has no respect for your privacy. After I moved out from an apartment building that forced me to create a PetScreening profile, I requested deletion of all my personal information. PetScreening swiftly rejected my request without justification, even though I, as a California resident, was exercising my rights under the California Consumer Privacy Act (CCPA). Ashley from the Customer Support team copy-and-pasted a few nonsensical canned responses, and then ghosted me when she couldn't provide any reasonable explanation. Zero replies in the past 2 weeks.Yeah, I know PetScreening doesn't give a s**t about renters, since they're basically a parasitic company that sucks up only to their corporate landlords. Renters, if you have any influence over your landlord, advise them to avoid PetScreening at all costs.Unrelated, but I should at least give credit to Kristena who helped me get my PetScreening account deactivated promptly. I wish Ashley and their Privacy Team can learn from Kristena one day.EDIT after reading the company’s response: See? These guys just repeat whatever canned responses that their incompetent lawyers told them to say. I’ve provided three pieces of information to verify my identity; PetScreening has never bothered to explain why they’re insufficient. I’ve submitted requests to delete my personal information under CCPA to at least 20 companies. No other companies have shown this much resistance. Most companies are happy to comply given the potential cost of class action lawsuits in case of data breach. I’d argue that PetScreening’s stubbornness about ignoring renters’ privacy rights demonstrates how poorly managed the whole company is. This misguided management will make some terrible mistakes, be they data breaches or otherwise. Avoid PetScreening at all costs.EDIT 2 after reading the company's updated response: Okay, let me ask you this simple question one more time, this time publicly here: Why are the three verifications I've provided (email verification, PetScreening Profile verification, and customer support history verification) not enough? Why do you insist on a photo ID when countless other great organizations such as The New York Times, Eventbrite, SFMOMA, ASICS, and Nike quickly comply with CCPA requests with only email verification? You've never seen my face. You've never had my driver license number. How does a photo ID help you verify my identity better than the combination of email verification, PetScreening profile verification, and customer support history verification, all three of which you can immediately compare against what you're stubbornly keeping in your database? Don't even try to shift the blame to OneTrust. They're merely a SaaS platform that you guys pay to use; they're not some government regulatory body that forces you to require a photo ID. As mentioned, I've submitted double-digit OneTrust forms without having to upload a photo ID and many great companies have immediately complied with my requests without making excuses about OneTrust.
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