petscreening.com

4
4 Based on 279 reviews

PetScreening is dedicated to making the world more pet inclusive by enabling the use of technology to encourage and enable responsible pet ownership....

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Average Rating

4

/
5

279 Reviews

5 Star
74%
4 Star
1%
3 Star
2%
2 Star
1%
1 Star
23%

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Review Time

Risa Brooks
Exceptional Assistance from the Team

The team provided fantastic support. They guided me through the document upload process with great care, making it a stress-free experience. I highly recommend their service.

5
Date of experience: Dec 23, 2025
iZeriq
Quick and Friendly Support

Very helpful with fast responses. Communication was seamless, and the platform is user-friendly.

5
Date of experience: Dec 19, 2025
Jordan Smith
Amazing Experience with the Service

Working with this service was fantastic. The team was helpful, professional, and understanding, especially during delays. They were always available to answer all my questions.

5
Date of experience: Dec 18, 2025
Haley Bell
Grateful for Support during Transition

I want to express my gratitude to the team who assisted me with the rehoming process of my pet. They were supportive and respectful throughout, making the experience much easier.

5
Date of experience: Dec 16, 2025
A frustrating and legally questionable ESA process

PetScreening was one of the most frustrating parts of moving. My complex had us use it for ESA verification, and it was obvious right away that the system is built to discourage.I submitted a clean, legitimate ESA letter from my licensed therapist recommending two animals, and the plenty more information than is legally required for each animal, SEPARATELY. Instead of accepting it (as the FHA allows), they demanded “supplemental documentation” that they aren’t legally entitled to ask for, and the site gives you no way to respond, only to resubmit with whatever extra info they decide they want.The whole thing is designed to push people into giving up so landlords can collect pet rent. If you’re stuck using this service, save every email and be ready for unnecessary hoops. Definitely not a renter-friendly company.This company profits from pet rent and related fees, and because you cannot be made to pay for an ESA, they will do everything in their power to break you down until you give in and just pay fees. As a landlord or renter, please be aware of these practices.

1
Date of experience: Dec 05, 2025
Julibar31
Understanding During a Tough Time

I was unwell when I received a notification about outdated documents. After explaining my situation, I felt like my concerns were finally acknowledged. Everything was handled online, and I was kept informed throughout the process. Thank you for the support!

5
Date of experience: Dec 05, 2025
Zach
Full of ads and upsells for random…

Full of ads and upsells for random services and products, I hope they go bankrupt.Replies with copy paste response because, of course, they would. Shit company

1
Date of experience: Dec 04, 2025
Richard Gass
Pet or support?

Long process for each pet. Some parts repeatitive.

3
Date of experience: Dec 02, 2025
Mparks
Waste of money and time.

Two, almost 3 years ago we were required to use this service to apply for an apartment. They would not accept the letter from my physician for my ESA, no matter how many variations I gave them. Second they charged us to use it. We decided to not rent that apartment. What I found out recently is that even though we did not rent that apartment and did not continue using that service they have been charging us yearly. There was not communication the first time we used it that we would have to continue paying for this. I am so upset and believe it is scamming people.

1
Date of experience: Nov 30, 2025
tina
Extraordinary customer service

Ashley and Stephanie went above and beyond to help me. They were very timely in responding, offering suggestions and helpful information. I highly recommend them!!!

5
Date of experience: Nov 24, 2025

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