Review Time
While my dog was crying in sudden terrible pain and not understanding why… I rushed to the emergency clinic where the VET felt he had a herniated disk. The only way to confirm 100% this bad news was to do an MRI. When I called Pets Plus Us to inquire if MRI’s were covered in my plan as the cost was 4K I was so relieved when the kind agent told me YES it was. My level of anxiety and stress decreased rapidly while talking with her and hearing the optimistic news. My dog was able to complete his MRI the next day. Although the news was not positive, I was able to get him help and medication right away Thank you for your help & reliability. Jeff
I’ve had the pleasure of using Pets+Plus+Us (PPU) Insurance and I cannot recommend them highly enough! From the high level of integrity and supportive claims handling, PPU has truly exceeded my expectations in every way!During this horribly stressful time when my pup, Maya, has been unwell, one of the standout features is their efficient claims process and customer service. I’ve been super impressed by the process for submitting & reimbursing claims. It is quick and their explanations are very thorough. The customer service representatives are exceptional too. They are genuinely empathetic and helpful with their responses. PPU has proven to be reliable and compassionate; with the highest level of integrity. The relief I felt that Maya was protected, cannot be measured! If you are considering pet insurance, this company should be at the top of your list!! I found them through Costco in Vancouver, but you can go directly to their website. Thank you, PPU, for everything you did for my dog.
Oh boy, made a claim recently over an ear infection causing face paralysis on my dog. We recieved and email saying yet again I must look up and send in all his records that we already did years ago. Decided to come here to check out the reviews. I'm saddened to find so many people having the same issue! We will give them a call and mention our findings online here if they continue with these games I will definitely be ending this contract and report them to the BBB on here and will definitely be writing costco about the poor product that they are carrying for costco members. Let's hope this takes a turn. I Will be back to update later.Update #1I was pleased to find a quick response to my review, I do, however, think it maybe automatic. We are calling today to speak with a representative. Will be back to update again.
As my dog became a senior, his rates increased substantially and I considered canceling his insurance. We've been with Petsplusus for 9 years, and it's been great. The agent told me to think about it, as the insurance covers $1500 per accident or disease. Well, soon after, I found a lump and it was the worst news. We were given a surgery date, and I would have paid anything to have my baby be cancer free, so it was a happy surprise when a good chunk was covered by insurance. And the surgery was a success so my boy is back to being a healthy pup! Thank you, Petsplusus!
DO NOT USE THIS COMPANYThey are unresponsive the majority of the time, they never approve straight forward claims and always delay further by requesting irrelevant documentation to delay you further. Further, they punish you as your pet ages reducing coverage and asking for more money per month with REDUCED BENEFITS. Move on, this company is no good.
My 6 year old great dane all of a sudden started limping. After several tests, costing thousands of dollars, they finally found a tumour. Pets Plus Us covered 90% of all our costs, no issues with completing or submitting claims. Also a quick turnaround getting the refund back. Highly recommend. Have had zero issues with them!
Refused to cover our 300$ vet bill after paying insurance for 10 years (3000$) and never claimed anything. They say we must provide all breeder infos from 10 years ago and all vet records from 10 years prior. Our breeder retired as nowhere to be reached. They make it impossible to refund people. We cancelled our Insurance with them immediately. Replied a limping dog comes from a disease!!
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
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