Review Time
For four and a half years I have paid pet insurance on my dog and as a senior my dog needs a laxation patella done and your company has refused to pay by saying that because he had his right leg and I payed out of pocket and now he is five years old and you are now saying that it was probably a pre existing on his left leg and also for the visit to my vet to see what was wrong with his leg after he went sliding on the ceramic floor and hurt his leg you are also refusing to pay this bill. You sure have no problem charging me each month for the insurance but you are not there for your clients. I would never recommend your company to anyone as you can see your reviews are not good and your staff is rude on the phone. Thanks but no thanks I have cancelled my policy and hope you can sleep at night knowing how many people you turn down.
My puppy fell and hurt his leg. I took him to our local emergency vet. I made a claim on his insurance policy. It was 6 weeks of free policy from the breeder. I sent the invoice using the format that was provided. The insurers wanted more information that I could not afford to aquire. Hospital records. So the invoice wasn't enough to file the claim so my claim was refused. Just a money grabbing game. I will not be purchasing my pet insurance from this company. If they would have honored my claim the probably would have had a customer. The have to do somthing to earn their fees.
Would not cancel the service despite trying multiple times. Kept charging us for months and months even though we didn’t do the assessment or get approved for coverage. Finally got 1 month back, but not the other countless ones. AVOID THESE SCAMMERS
Worst insurance company ever! I wouldn't trust them to care for a stuffed toy let alone a living creature. As a vet tech of 14 years I've seen a lot, and my worst mistake ever was insuring my own pets with them. If they're not ghosting you or constantly requesting records they've recieved 4 times already (so they can extend the length of time before payment) they are hiding serious clauses in the small print that you don't get until after you sign up. They will do everything they can to find the smallest detail in wording so they don't have to pay for your pets accident and then play it off like it's no big deal. After months of fighting with them when the only one who would speak to me was our clinics representative, they had the nerve to call and request records AGAIN and specifically told the clinic I work at that they WOULD NOT talk to me about it under any circumstances. Do yourself a favor and find a different company.
So far I have submitted two things for my 6 month old Boston terriers history. Neither of the vet visits had anything to do regarding his breathing. One was for his third set of vaccinations and the second was for a sore he had on his sheath. Because I had general questions about the breed and Brachycephalic breeds, the vet wrote in the notes "possible elongated palate". This simple note was the reason for Pets Plus Us to exclude anything do do with his breathing. Any Brachycephalic breed has a possible elongated palate. They definitely discriminate against Brachycephalic breeds. When I called to discuss it, the person on the phone would not discuss it because they did not have the ability to comment on it and I was referred to the member portal to appeal it. Again, this is not an easy thing to do on the portal and again I am unable to speak to someone who can explain this to me. This insurance company is a joke and vet care has gone up exponentially because of these companies and vets being able to claim through them.
All the reviews here are 1000% true. This company is dead set on finding loop holes and ways to not cover your claims. Not only that but they have the Gaul to tell you to just apply for a reconsideration to which there is no use because they will find yet another loop hole to not pay out your claims! I am dead set on reporting them in every way I can. On top of the fact that I will also be reaching out to as many media companies as possible as the scamming and incredibly dishonest workings of this company need to be exposed! Do not walk RUN away from this company! Go with anyone but them!!!! Literally ANYONE! I hope this saves many ppl the heartache and stress this company has caused countless other people!
There should be a ZERO star option. I have coverage for two dogs. I paid the monthly premiums gladly knowing I had coverage for my dogs. Well an accident happened. I even called ahead to make sure it would be covered by the insurance. But wouldn’t you know it the first time I needed it, of course there was some fine print that didn’t qualify. Don’t buy this crap insurance. I thought if it was endorsed by Costco maybe it would be good. It’s not. I hope Costco drops them. I am canceling both policies immediately. What a waste of money. As you can see from the reply to the review they asked for a call to discuss. That went absolutely nowhere. Policies canceled. I hope I can save others from learning the hard way like I did.
Do not use this company! They will never reimburse a claim. They will string you along for months. I had 20 emails asking for resubmission of my dogs name, the print was too small, a word was missing, etc. etc, etc. They asked for my bank information to pay the claim and then they deny it. They never answer your calls . If you finally get through and ask to speak to a supervisor you are told they will return your call in 15 business day!! They all work from their couch so it will hard to get back the customer. They are a horrible company.
1-800 number is not answered. Emails are no longer being responded to. Terrible customer service. I had a claim processed on Dec 27/23 and still waiting for payment even though they "apparently" processed the direct deposit two times. Total runaround trying to get payment for claims. Now having to start formal complaint process with Ombudsman. Avoid this company!
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
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