Review Time
I have been with Pets Plus Us for 1.5 years and only now had to submit a claim and I was dreading the process but they made it so easy on me and everyone I talked to on the phone was so helpful and sympathetic. They asked for some additional information when my claim was submitted but once I sent that it was processed within the week. I was worried they would try to dispute costs or fight me to avoid paying as I have had that issue with my personal health insurance but that was not at all the case. My pup’s case remains unresolved medically and the bills have been astronomical but Pets Plus Us has made this difficult time more manageable by taking the financial burden off of us so we can focus on getting our guy better. ❤️
A literal scam, their insurance policy says they won't even reimburse "treated" conditions if it re-occurs even once. Meaning, if you have an infection once for a certain illness, and you get it again later in life, theyre not covering any of that. Especially if it mimics similar symptoms.
Denied the claim despite the procedure being listed as a covered procedure in our policy. Current have a case with the ombudsman to dispute this. Petsplusus lacks all ethics, and like any for-profit insurance company will just refuse to payout. My experience matches that of friends who also had policies with them
Wouldn't recommend the company to anyone.My credit card was compromised. I tried to update my new card details online only to be told that that was not an option and I would have to call in - despite the fact that the entirety of my transaction previously was only online. I requested that the policy be cancelled if they were going to make it so inconvenient to update CC details. They finally did so a couple of weeks ago.I was, frankly, too busy to do any additional research into other providers and figured if Costco was affiliated they must be alright so I just called in to restart the policy. No, sorry, we can't restart it you'll have to reapply. And here's a new quote for an extra $5/mo. When questioned why the cost was higher when I had never made a claim, the rep was unable to justify it. When I said that I wouldn't be proceeding as PPU was significantly more expensive than another provider I knew about, the rep had the audacity to say "it's only $5." Absolutely, wildly terrible customer service. Save yourself the hassle.
I really like the service.I have a pet insured with them and the annual cost hasn't increased much, even though I use the insurance a lot.The website could be more complete and offer more options, but the customer service is always good and efficient.
Horrible horrible .. yearly rate increases my premiums are now 160$ and my dog is 5 .. started at 110$ per month .. I’m stuck with them now as she has a pre existing condition and cannot leave them .. they say oh well nothing we can do !!!! Unaffordable Lololol they responded with their generic message .. she is 5 and it has gone up yearly .. they back u against a wall and say your options are to pay or leave !! If I had of known my premiums would be more than human ins I would have went elsewhere
$143/month for my GSD. Developed anal sacculitis (anal gland infection). Veterinarian prescribed strict Hydrolized food diet in an attempt to recitify the condition as last ditch effort prior to surgery and removal of anal glands. Pets Plus Us approved all related anal sacculitis vet visits but not the Hydrolized food diet. Because I tried it once a long time ago (prior to Pets Plus Us) in attempt to help with her allergies (I ceased as it was ineffective) and claimed that the food is part of "prexisting condition". Food just happened to be used again and is used as treatment modality for her anal sacculitis and it has been effective. Still fighting with them and making me go back to the veterinarian to write another letter to prove that the food is in fact a method to treat her anal sacculitis. Even though you can see in her medical history the prescription food has not been puechased for a long time. Otherwise it's fine. Don't get the impression this medical insurance provider is any different than the others. Edit: As you can see by the response from Pets Plus Us, they are seemingly not human either...
BUYER BEWARE: Wish I never committed to this plan...any claim takes 30 days for them to "decide" whether or not they will cover anything…it's cost roulette with these guys..how can you make a financial decision without knowing what they will help you with? Always assume they won't and prepare to foot the bill. My dog does not have any pre-existing conditions, medications or allergies.I remain with them because after 3 years it's impossible to get a reasonable rate anywhere else.Went with these guys throughCostco, got a reasonable rate only for them to raise the premiums unannounced. When questioned I was told "inflation!"When people ask, I give this honest answer. The company keeps deleting my reviews and Costco shouldn't be promoting them period!Never again.UPDATE: Standard reply has been received. Not a resolution to the unjustified increase in fees for having no claims or pre-existing conditions.
They have denied my claim for a condition they say was pre-existing. My vet says it is different. My dog had a UTI on May 2nd. The cause is / was unclear. She was subsequently diagnosed with a vaginal infection, which caused a secondary UTI, a few weeks later. At that time, they discovered she had a deformity of her vulva that required repair. They repaired it to prevent future vaginal infections and secondary UTIs. She had no prior history of vaginal infections.
0 Stars: **Complete Scam - Avoid at All Costs**I trusted this insurance because of their partnership with Costco, a brand with a great reputation. I've been paying for this insurance for a long time and never made a claim. My dog has pre-existing conditions, and I've always covered treatments out of pocket. When I finally needed to use the insurance for a skin infection, they denied my claim, citing pre-existing conditions. However, the records they referenced had nothing to do with my dog's skin! After calling, they suggested reopening the case, but I cancelled the insurance immediately. This feels like a scam—they do everything possible to avoid paying. I want an insurance company that actually helps, not one that works to avoid their responsibility.
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
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