Review Time
Terrible experience. We had been paying for a year. Submitted a claim and suddenly they want info from all vets, including the breeder. I mean it has been a year. Should they not have asked for this info much sooner? They were supposedly contacting our vet a year ago to get this info. Up to 20 days to get reimbursed. Go somewhere else!
Our dog has passed but in the last 7 months of his life we had over $10,000 in claims. Two MRI, spinal tap, treatments for meningitis and a spinal disease. Healthy one day and then suddenly we had a very sick dog on our hands. Pets plus us paid every claim. Yes they take awhile to process the claim, but I was so happy I didn’t have to fight with them when all my fight was being directed at fighting for my dogs life. That said, we now have rescued another dog and we really want unlimited coverage and have changed to spot. But spot does not tell you what is considered a pre existing condition until you send in a claim and it’s suddenly denied because they have flagged it as preexisting. They are basically saying, here’s you policy but we aren’t going to tell you what weHave flagged as pre existing so it just feels like too much of a gamble. I think weAre going to go back to pets plus us because I don’t want any surprises. I want to know up front what will and will not be covered.
This insurance company is a complete scam. During the introductory trail my 8 1/2 week olde enlgish bulldog got sick (phenomena), to the tune of thousands at the emergency vet hospital. The trail was suppose to cover to max of a thousand dollars which would of helped. Although after 2 months of claims, forms, re-submissions and reassessments I'm tired of fighting with them. They wouldn't cover anything ! My dog is now healthy and happy again. I'm only glad I discovered this now instead of paying insurance premiums for years into a insurance product that refuses to pay during a stressful situation. I feel bad for some of the other reviewers that were years into there coverage to discover this. If your considering pet insurance please shop around to another company, the last thing you need during an emergency is the stress of dealing with a terrible insurance company.
Pets Plus Us insurance company sent me an email with a policy number and member ID for pet insurance that I did not sign up for. This was done without my knowledge or consent. I have had absolutely no dealings with this company. I feel this is fraudulent and have sent numerous emails to them to cancel the fraud policy.
We started our claim in May 2023 for a basic vet visit, tests, antibiotics, and retest. It's Sept 5th, and still no payment because they keep messing up. Worst pet insurance broker we have ever dealt with. Just don't bother. As it’s now Sept 6th and they just posted their canned “concerned” response below, while STILL not putting my payment in my account.
This company has absolutely no concept of customer service whatsoever, I suggest you read the reviews, there are much more negative reviews than positive. On YYC Dogs a thread started about insurance, there was only one positive on pets plus us. As another stated run, pick another insurance company. I should have read the reviews. I waited three months for an answer to a question regarding an ‘anything related to’ , I even got an insurance ombudsman involved, still no reply. After I cancelled, not once did anyone from this insurance company reach out to resolve this issue. I plan on making it my mission to sharing my experience everywhere. I am heavily involved in the dog world completing, volunteering, coaching and judging. My work provides me access to federal employees, I told two friends and they told two friends etc etc.
Decided to try pet insurance for our dog 1 year ago. Thought I had done enough due diligence on this company but obviously not. The setup process was painful. The one and only claim we had was so painful, being asked to provide current and past vet records (which we applied at the time of getting approved), the countless delays and excuses. The end result, not one expense item approved!!These folks are totally into this business to take your money. There are way better pet insurance options out there in Canada!!!
In the process of a claim an i cannot get any communication from anyone. They have asked twice for the same documents and i cannot even get confirmation if they have them now. I'm glad this was a trial policy from teh shelter where we adopted because I will never get a permanent one based on this experience. Just a total scam not to ever pay... No existing conditions and provided complete records we have since we have had our dog. Crooks!
They never want to pay for anything and continuously ask for medical records that have been provided time and time again. Their co-payments are ridiculous and they never reimburse you because you "didn't meet the threshold" - it's all a scam - rather put the money in a savings account with high interest and pay yourself without questions asked.
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
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