Review Time
I purchased a policy for my dog when he was a puppy. I am SO GRATEFUL that I purchased the policy. Pets Plus Us has been a fanstastic partner. All claims have been paid in a timely manner, per the policy terms, no surprises at all, I have never had to appeal a claim. My dog has had some complex health issues and it has been such a relief to be able to make decisions for his care based upon what is based for him and our family vs. a financial decision.I highly recommned Pets Plus Us and would definitely purchase again.
Our dog was poisoned (unknown to us at the time). Brought him in for blood tests. Tests came back abnormal , it was suggested to get bile acid test which also came back abnormal then to get a CT scan which came back normal. We were told by pets plus us that this was a pre-existing problem therefore not covered. He is now back to himself no thanks to pets plus us. A waste of time getting insurance through them.
Don't waste your money. I haven't made a claim in 10 years until my dog fell down the stairs and injured her paw. The accident insurance wouldn't cover any vet expenses because she has arthritis, which was pre-existing. If a fall down the stairs isn't an accident, I don't know what is. Lightning strike?
When they initially took over PC pet insurance, there were no major issues. They recently told us they are dropping the old PC plans and offered lower coverage at a very high price for my senior dog. They want to charge over $100 per month and are only offering a pool of $3000 per year, which is less coverage than we originally had. Our existing plan provided $1500 per condition for a little over $30 per month, so if I claimed for multiple conditions, I could end up getting back more than $3K. What they're offering now is almost 4 times more expensive. They are basically trying to kick PC customers with older dogs off their plan.
They will not cover anything that they consider a pre existing condition. The breed of dog you have almost is guaranteed to be excluded from coverage based on the breed characteristics. I have a dachshund who injured her back playing and they won't cover her because the breed is prone to IVDD. If you have a shitzhu, beagle, German shepherd, lahsa apso, Basset Hound or other breed that could get IVDD, they will not cover anything. Absolute scam. Should have just saved the money myself.
Disgusting company! We've been with Pets Plus Us for over 12 years and I get an email today my policy is being cancelled because it's "outdated". Now that my dog is a senior they aren't making money off her anymore, so they cancel the plans offering us a more expensive plan with less benefits. They advertise 4Life Guarantee! "Our promise to you". The only reason we stayed with them. BEWARE! THEY WILL DO THIS TO YOU EVENTUALLY!
I have had a Pets Plus Us policy for 4 years now and have made periodic claims. My pet got diagnosed with allergies and requires a medication for the foreseeable future. Pets Plus Us has covered all of my claims relating to those allergies including the medication. I have had no complaints what so ever and their agents on the phone are very pleasant and actually have a conversation with you rather than sounding like a robot reading off a script. A+ service!
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
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