Review Time
Waste of time. Called twice to make appt to view no answer 1st time,left voicemail the second and didn’t receive a return call. Eventually spoke to someone today only to be told the property sold on the previous Saturday 3 days ago. No STC marker on the add although I was asked if I wanted to go on a reserve list so they get a second chance of commission. I think this standard is endemic of this industry at present.
I recently sold my house through PFK (dealing with Charlie Shaw / Julie Wilson). This was in no way a straight forward sale, there were various issues / difficulties throughout the process due to the chain (which is a common occurrence) however I think had I have sold this house privately / through a agent who does not offer after care I would have been a further 6 months of completion. My house was viewed, valued and on the market within 2 days of booking the appointment (at my wish) I had over 20 viewings scheduled within the first 5 days of my house being on the market and it was sold (STC) within 2 weeks. When the difficulties of the sale began aside from my solicitor dealing with these the agent chased these through, progress chased, dealt with queries and looked to resolve matters as quick as humanly possible to prevent further delays. I had regular updates and if I had any questions, guidance and support offered. All in all a service I couldn’t fault.
We have received superb service from PFK in Penrith for what turned out to be quite a complicated house purchase. Emma Bellas, in particular, stands out for making the process as painless as possible - totally professional in her approach, friendly and a superb communicator who is quick to respond to phone calls and emails. She really went the extra mile to make sure our purchase made it through to completion, which despite all the odds it finally did! She is a real credit to the company. Thank you PFK!
The property we bought in Carlisle was being sold through PFK. Due to delays with the chain we ended up having to deal with the PFK Branch Manager. This very officious individual decided to interfere with the excellent service being provided by our Scottish estate agent, by sending in a complaint about them. Luckily she was told where to go as qualified solicitors were dealing with the various transaction. A senior PFK manager phoned to apologise and confirmed the Branch Manager would no longer be dealing with our estate agent. During the house buying process, due to the way the Branch Manager spoke to me we walked away from the property sale but fortunately she phoned the next day, with a semi-grovelling tone. No doubt the sellers of the property were not pleased with her approach.
My first experience of selling a property and I received excellent service from all the team at the Keswick office. They never made me feel I was a bother although I am sure I was. We were kept updated and the knowledge of the local market proved invaluable. I would recommend them highly.
I was eager to view a stunning property in the Whitehaven area and filled in all my details to arrange a viewing. After a week of no response, I called the office, provided my details, confirmed I could view on any day that was convenient for PFK and the owner. 5 days have passed and I have still not heard a peep. Appreciate that people are busy but a time frame for responses would be helpful to know.
Just used PFK to buy a property in Wilton. great firm with a special mention to Charlie Shaw. Nothing too much trouble ans quick responses. kept in the picture all the way!. Many thanks!. Now the Cumbtian adventure begins!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
At PFK, we believe in making property simple.
This means we put you, our client, at the centre of everything we do. From the first phone call to handing over the keys, we are here to remove any hassles and hurdles which come your way.
Your property is important. We take time to get to know you and your property, so we can tailor our package to suit your needs. We produce beautiful, professionally printed brochures to entice buyers and our seven-office network allows us to match your property to an extensive database. It's Estate Agency, done right.
We firmly believe that Estate Agency is a people business. Buying and selling can be stressful, which is one of the reasons we think it's important to have a physical office where you can talk to one of our knowledgeable local experts. Our small, friendly teams are made up of people you can get to know - not a call centre in sight.
Accompanied viewings included as standard. Transparent pricing, with no tie-in period. An exceptional service, which delivers value for money and the knowledge that you're in the safe hands of a trusted local company with 140 years of heritage. At PFK, we believe in getting things right first time.See more
