Review Time
Hello- I was in a bit of muddle last week with my ignition barrel on my vw polo , I called phoenix at 8.40 am and had someone with me by 11.30am! The service on the phone and when locksmith came out to my car was very profession and quick service just what I needed when I was in a middle. I am in Essex. Would definitely recommend phoenix . Roxanne was the lady on the phone and went above and beyond to get me quick service
Fast reliable service, everyone knows that locksmiths are costly but that’s the only thing I could complain about. Customer service was impeccable and they got my car unlocked within 1 hour of calling up. Which did make me feel like I got my moneys worth. Vlad was really kind and I’d definitely be booking again if I do get locked out in future.
I followed the ads on google - saying cheapest and another saying affordable. They charged me £225. The local guy who came out said it would have cost £120 if I'd called him directly - and they are a city centre company. I understand a 'broker' needs to take a cut but that is taking advantage of people who are often in difficulty circumstances.
After being let down by 2 call out mechanics, what cost us money, I called phoenix and explained the problem and was hesitant about it at 1st because they wanted a £70 deposit, but also reassured it would be refunded IF they couldn't fix the car,so we went a head. Not only did they fix the car but turned up on time, and the problem was sorted at a very reasonable price thank you Kelly and team.
Phoenix were brilliant, able to send someone out to my car which the ignition barrel had broken on in less than an hour. Chris was brilliant, very thorough and resolved the problem for me with such ease especially as I had a very small baby in the car with me! The service I received was 10/10 thank you so much
My interaction with phoenix started a few days before Christmas. They gave me a good price over the phone for the required work and I paid a £75 deposit there and then, understanding it was the Christmas period and I’d be waiting. I was put in contact with a locksmith called Tom who responded when contacted and was very helpful. Now, the trouble started on 2nd Jan, I contacted Tom for an update when he would be coming and he replied that he was in hospital and that he had told the office so, I of course thanked him and wished him well before trying to contact Phoenix on their claimed 24 hour phone number, calls started at 4:15pm on 2nd Jan, I emailed, I whatsapped and tried calling for hours. I finally got a reply at 6:15am 3rd Jan and when I called was told they had closed at 4pm the previous day, on a 24 hour phone line? Benefit of the doubt given as it was explained they were short staffed because the company owners were on holiday. Now, this left me in a predicament, I needed my car, felt for Tom and was by this point frustrated with the abysmal communications from the company. I stated I required my car or a refund of my deposit today, the call handler said she would contact another locksmith and get back to me, surprise surprise, nearly 2 hours later, nothing, so I called back again and was promised a callback within 10 minutes with either a refund or an alternative locksmith. Happy days, I got the call, confirmed some details and they sent the lovely Xeni all the way from East London to Salisbury within 2 hours and he worked his magic, repairing my car. My frustration comes from the fact a man in hospital was more communicative and helpful than the office! The technicians were both excellent, professional and kept me informed, the office, not so much, happy my car is now fixed, disappointed by the communication.Would hesitate and look for another company first should the need arise, but wouldn’t rule out using them again as a last resort.
My car key had broken in half, one half of which had remained in the lock. The engineer sent [khan] did retrieve this to be fair, but then 10 times failed to cut a new key to start the car. Eventually I was left with a key that just about starts the car [it's an incredibly tight fit] but does not activate some of the dash inc. the clock, nor the windscreen wipers. The key also does not lock the central locking, and as I find this unacceptable I have contacted this company via WhatsApp, but I have been thoroughly ignored. A £280 rip off scam in my opinion. I eventually had 2 keys cut for just £30 each [I have the receipts]. In my opinion avoid Phoenix Car Keys, they don't care whether you end up with a working key or not, and will ignore you should you complain [as I have done]. Disgusting practice.
I had a great experience with Phonics Car Key Company. The staff arrived right on time and did a tremendous job in a very professional manner. He quickly diagnosed the issue and saved me a lot of money by repairing the key instead of replacing the whole barrel, which other places suggested. The work was done efficiently and professionally, and the problem was solved perfectly.I’m very happy with the service and would highly recommend them. Definitely deserving of a five-star rating.
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Phoenix Car Keys: Your Go-To UK Auto Locksmith
Need a quick, reliable auto locksmith in the UK?
Phoenix Car Keys has you covered! We're your top choice for expert, friendly locksmith services, offering everything from emergency lockouts to key replacements at competitive prices. Here's why:
24/7 Emergency Service: Locked out? We're here day and night to get you back on the road fast.
Skilled Experts: Our experienced team tackles all locksmith needs with precision.
Advanced Technology: We use the latest tools for quick, efficient service without compromising your car's security.
Fair, Transparent Pricing: Quality service at great prices, with no hidden fees.
UK-Wide Coverage: No matter where you are in the UK, we're your local locksmith.
Peace of Mind: Fully licensed and insured for your confidence.
Choose Phoenix Car Keys for a hassle-free experience and peace of mind every time. Contact us now for service that exceeds your expectations!See more
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