Review Time
Please avoid buying a car from these people,I purchased a car for over ten grand from them.asked for it to be valeted and all chips to be sorted before collecting it,when I arrived the gentleman I purchased the car from was not there the car had not even been cleaned let alone valeted I had paid a large deposit and didn’t want to loose my money so took the car home,only to find out that the charger didn’t work and the CarPlay socket was broken after phoning numerous times,and sending photos I have been totally ignored.i am in doubt that the six month warranty on the vehicle is even valid.please avoid at all costs
I have bought a car today and sold mine to him as part exchange Went very well , and very good communicationCar seems very good so far i drived round 40miles to come back at home , car seems very well , hope it does drive like that as it is perfect so far
AVOID AT ALL COSTS – Incorrect mileage & a £3k+ DPF Issue!!!Purchased a van and just weeks after purchase it went into limp mode from a ‘DPF Blockage’ notification.This occurred three/four times over the course of 1-4 months, after numerous mechanics tried to solve the issue the van needed to go into Peugeot which ended up with them replacing the whole DPF system, all in all costing £3,000-£4,000.Interestingly enough the van was purchased at 51,000 miles, the mechanic took a reading from his OBM reader which read the DPF had 201,000 miles on it suggesting the milage was incorrect!! Which would also be in line with the issue above…. To think this was purchased from a reputable car dealer with ‘warranted’ mileage?! They ignore any calls and when they finally got in touch they said it was out of warranty from excess miles…. Despite saying I have proof from mechanics invoices confirming the issue had occurred just weeks from purchase. Their warranty documents have also been requested 4 times and still with nothing received! If you’re looking to buy a vehicle from them steer well and truly clear of this company, unreliable milage, unreliable vehicle, non existent warranty and you’ll end up thousands out of pocket like me. This van has cost me around £3,000-£4,000 on top of being off the road a majority of the time which has cost me thousands in lost revenue. Be warned, steer well & truly clear of this company.***RESPONSE 4th August 2025***Hi,You had the van few a couple weeks and had the opportunity to have the mileage checked and confirmed which you didn’t, why’s that then?! You sold me the van with the excess miles in question, is it not your job being the dealer who sold me the van or covered under warranty to double check those miles again? To be clear, I haven’t had it checked as Peugeot said it would cost me over £1,000 to have the dash taken out….. On top of the already £3,000 DPF issue!There are also mileage blockers which are irretraceable, which stop miles being added to the vehicle which keeps a low mileage on each service, the van itself hasn’t been properly inspected to verify the miles so how can you say that?! The mileage blockers also only block the dash’s miles and not the DPF’s which appears to be what’s happened here.The DPF issue first came into play just weeks from purchase as mentioned, which covered around just 1,000 miles from purchase. When we spoke to said you have a guy who can flush it for around £1,500…. Having spoken with Peugeot, they said DPF’s are NOT to be flushed which causes a particle build up, poor advise from yourself which also shows how your company like to cut corners.Regarding the warranty, I would like to request this a 5th time now….. Are you going to send this to me or not??ThanksLouis
I want to warn potential customers about my frustrating experience with this dealership after purchasing a vehicle from them.Since the purchase, I've encountered numerous issues with the car. Initially, the dealership assured me that they would handle the necessary repairs. However, when I asked for an estimated timeline for those repairs, they reneged on their promise and refused to follow through.To make matters worse, this dealership was aware of our prior negative experience with another dealer, where we were misled and taken advantage of to the tune of £4000. It is incredibly disappointing to see them exhibit a similar lack of integrity and customer support.Furthermore, I have been denied my requests for essential repairs and a refund. The communication from this dealership has been severely lacking, my phone calls often go unanswered, and my emails are consistently ignored, which is unacceptable for any customer seeking assistance. This needs to be improved.After investing in what should be a reliable vehicle, it’s disheartening to feel overlooked. I expected much better support and responsiveness from a dealership. If this dealership cannot prioritize customer communication and adequately address these issues, I warn potential buyers to think twice before making a purchase.
Keep away at all cost. I bought a car from them 3 weeks ago to bring to Ireland. They did not give me the log book and said they have sent it to the dvla which was lies. The dvla have told me today 3 weeks later that have not recieved the log book from them.They said they deal with customers from Ireland a lot yet they didn't know they had to give me the log book for export. I have tried to contact them numerous times but no reply.. Unfortunately im stuck with a car in Ireland now that i cant register and will be getting fined for having next week.Do not buy from here.
I am absolutely appalled by the service I received from this dealership. I purchased a vehicle from them on 27 August 2024, and by 21 October 2024, a fault with the braking system appeared. I immediately contacted the dealership on 22 October, notifying them of the issue and requesting repair services and a replacement vehicle. However, the dealership insisted that I bring the car in myself, even though the car was unsafe to drive and would take over 30 minutes to get to their location. When I requested a courtesy car, they refused, claiming their cars had no tax or insurance.Stellantis&You Walton confirmed that the car was undriveable, and that it should never have been sold in its faulty condition. They also informed me that it was the dealership's responsibility to cover the repair and provide a courtesy car, as I had purchased a damaged vehicle. Instead of taking responsibility, the dealership told me they couldn’t provide a courtesy car, and when I rented one, they claimed I had done so without authorization and refused to cover the costs. They even suggested that if I had brought the car to them earlier, I could have saved on the rental car cost, which is completely irrelevant since the car was unsafe to drive.The repair process was another nightmare. Despite being told that the car would be fixed within a few days, the dealership failed to collect the vehicle on the agreed date of 14 November, and instead picked it up on 16 November. After a week of delays, they claimed the car would be ready by 23 or 24 November, but on 23 November, they told me it still wasn’t ready due to additional issues with the electrical system. When I called on 25 November, I was told the car still wasn’t ready because a part was missing from the braking system, and it would be ready by 28 or 29 November. I was then informed that I could not have the car delivered and would need to collect it myself.Finally, on 28 November, I was able to collect the car, but by that time, I had been left with no choice but to pay over £1700, including £1400 for the rental car and £348 for the diagnostic fees. The dealership refused to take responsibility for any of these costs, despite selling me a defective vehicle that required these additional expenses. Their refusal to provide a courtesy car and their constant delay in repairing the car were a clear indication of their disregard for basic consumer rights.This dealership’s actions are completely unscrupulous and unethical. Not only did they sell me a faulty car, but they also manipulated the situation, avoiding responsibility and leaving me to bear the costs for their negligence. Their lack of communication, constant delays, and refusal to accept any responsibility for their actions are inexcusable. I would strongly advise anyone considering purchasing from them to look elsewhere, as they clearly do not value their customers or their consumer rights. We would like to request compensation for the costs (£1700) incurred due to the faulty vehicle I purchased from your dealership. Please reply us as soon as possible.
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Phoenix Way Car Dealership Ltd is a used car dealer in Hounslow stocking a wide range of second hand cars at great prices. Visit us today for affordable used cars in Middlesex.
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