Review Time
I used to complete surveys regularly and had only a few issues with he website being buggy but since the update it has had me fully complete surveys, submit then and then told me I'm not eligible and refuse to give points. Their customer service has been useless, the response from Karen Scott was dismissive and ignorant. It's really gone downhill and not worth doing anymore.
What's happened to the site formerly known as the "holy grail" of survey sites?Been with them for years and although the surveys were few and far between they almost always completed and paid out a fair amount for my time. £3 per survey and I beleive some of it's more senior members got £5 a survey.Got an email telling me to get ready as an exciting new website would be arriving soon offering more surveys. Great.However the surveys there are more of often involve them expecting me to spend 70 minutes of my time for £3 and the average survey time of 15 minutes now only pay £1. They have also removed their PayPal payment option replacing it with a prepaid visa. Also you have to get 1000 points to redeem now where it used to be 300.Emailed them asking a few questions like what's happened to PayPal, why have the reward values gone down so severely and have they been taken over by one of the more greedy survey providers? Got a response saying PayPal had been removed but no answers to my other questions.Sent them another message asking them to close my account as I was disgusted with what has happened and this has been ignored.
I've been completing their surveys for a few years, giving my opinion on potential new household products or food. For many years this has been worthwhile to do but in the past year I'd get halfway though a survey to then be told I'm not eligible despite pinecone already having that info in my profile so shouldn't be sending me those surveys.I used to get the equivalent of £3 in points for each survey which took around 5 minutes. The website has been updated last month and since then I am being offered the equivalent of £1 in points for a 15-20 min survey. Companies pay big money for our data so this is really an insult.
Been a member of pinecone for over 20 years. Used to be really interesting surveys.Recently, I've been sent links to surveys and when I click on link .. sometimes immediately, the survey is already full and closed. I'm trying to log in to my account and getting nowhere fast. I shall be leaving.
Just to echo what other reviews are saying - I've been a member for years and it used to be such a brilliant, straightforward survey site. £3 per survey, they used to be interesting and would occasionally lead to a product test which were fun. Was 5* Now - "new platform" and since then - points have expired (I do not remember being notified about this change, so points lost). One survey completed which didn't track - so unpaid but they have all the data.One survey (20 mins for 50 points - another poor change) and screened out after a good bit of data collected.Overall really disappointed and I hope Pinecone take all this feedback on board and restore themselves to being the reputable, enjoyable platform they once were.
Used to be good - £3/survey which could be immediately cashed out, Recently changed to 'an exciting new website' - always a red flag IMO. Now a 20 minute survey is paying around £1, and £10 is needed in the account in order to cash out That's slave wages
It used to be really good before they "updated" their site and got rid of the app. Every survey paid £3, well 300 points. And it was extremely rare when you did not got accepted for the survey. Now, they are sending emails like 70 min survey for 300 points ( £3) 15-20 mins survey for 100 points ( £1) And now you can do the survey for 20 mins, they it kicks you out and you don't get anything. They were different from other survey panels, now they are just exactly same as the others are! Long surveys which isn't guaranteed that you can finish and very low pay for the surveys. I enjoyed Pinecone research for years. Loved the surveys, loved the product testing. But I will not waste my time for ⅓ of the price they used to pay. Prices are going up, not down! And definitely not going to spend over an hour for £3. Then probably around 45 mins it would kick me out anyway. Well, it was good while it was run by Pinecone only. I think they are losing lots of old participants now.
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