Review Time
If I could give this less than 1 star I would. I was using pinecone for 3 years with out any issues, but since they re-did thier website its gone to garbage. Ive beem bombarded by surveys I dont qualify for and the ones I am able to take disqualifies me after already completing the survey. This has happened 5 times now. I reached out to thier customer service with screenshots proving I took the surveys but didnt get paid. Thier response? Nothing but gas lighting and giving me the run around. Ive seen alot of other people having the same issues as me, but has pinecone address the issues? No, and not even an email apologizing to panelists or trying to fix the website. If they dont fix how bad the site is im going to most likely be leaving them.
I have been a member since 2003. Back in the day, I used to get $5 per survey and had lots of product testing opportunities. It used to be a nice side egg. Now I get a lot of emails about available surveys, but when I click the link, it immediately says that I was disqualified. I've also had the lovely experience of wasting 25 minutes of my time on a survey, only to be told that I was disqualified. At this point I'm just trying to earn enough to cash out so that I can close my account. It's proving hard to do when I keep getting disqualified for every single survey.
I'm having the same experience as several others. I used to get survey invites 1-2/mo and would qualify for about 98% of them and be able to complete and get compensated promptly. Now I get 5-8 invites per DAY, and I qualify for NONE, or I get denied because the survey "is now closed", even though I received the invite only seconds earlier. This new & improved website is awful. I've written a complaint to them, almost 2 weeks ago, yet have yet to receive any response. Unfortunately, I think I'm going to quit after several years of being a member.
I thought this site was great until they recently "updated" and changed the way the surveys work. When you got a survey before, it was usually guaranteed. Now, I have not been able to take a survey that I "qualify" for since the "update". I am very disappointed in the new way they work. I have been a part of this research platform for many years and have recommended it to many others. I am sorry for that now, especially people in the last couple months. They don't even bother anymore. I don't think I will bother anymore either. Its really disappointing....
I am so disappointed in the new and "improved" Pinecone Research. I had been with them for years and often qualified for their $3 surveys. And yes, they did pay promptly. They were good surveys and not overly long. Since they've changed, I haven't qualified for a single survey. Not one. I have no idea why not, except my experience seems to be that of other survey takers. I am one survey short of being able to cash out and get a $10 gift card. I am really trying to qualify so that I can make that happen, and then it's "Good-bye Pinecone." This just makes me sad. They aren't going to be around long if this is how they treat their loyal base of survey takers who have loved their site.
I've been a member for many years. It has changed over time but still was fun to review products and get compensated for it. But now they have gone way down hill. Since updating their website I never get to participate anymore. I sent them an email going on 2 weeks ago. I got the automated message that they received it but no response even after I reply several times. Very disappointing
The surveys used to be few and far between, but if they sent me one, I did it and was promptly credited. Now, it's "new and improved", I get several a day but I click on them and they are either all ready filled up or I don't qualify. Every single time?! It seems several people are experiencing this. What's going on?! I asked them directly and they suggested clearing my cache files, using chrome, etc. but it was no help. Starting to feel like Pinecone is a waste of time.
I’ve had good experiences with them in the past. I just completed an entire survey and then they disqualified me after I completed the entire thing! It is so dishonest to do that without compensation. It’s theft of my data without providing the agreed upon compensation.
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