Review Time
NEVER ORDER FROM THEM.
We clearly told Pinnacle Banner that the banners had to be delivered on or before February 20 and they confirmed they could meet the deadline. Instead, they attempted delivery on February 21 with absolutely no notice. Our office is closed on weekends, so the delivery failed.
Later, they had the nerve to claim they informed us about the delay, which is completely false. We never received any message, call, or email. The only person we could communicate with was the delivery rider, while Pinnacle Banner themselves were nowhere to be found.
Then they made it even worse by forcing us to pay another ~£70 delivery fee just to have it redelivered — even though the delay was entirely their fault.
When the banners finally arrived the print quality was shockingly bad, absolutely terrible. There were visible horizontal banding lines everywhere, and the gradients looked completely wrong. It honestly looked like a failed test print, not a finished product.
We even sent them photos of the defects, and their response was that they “don’t see any issue.” At that point it seriously makes you question how low their standards for “good print quality” must be.
Because of this mess, we had to scramble and find another printer at the last minute before our event. Thankfully, another print company managed to produce the banners for us in a very short amount of time and with excellent quality — something Pinnacle Banner clearly failed to do. The difference in quality was night and day.
Missed deadline. Poor communication. Extra delivery charges. Terrible print quality. No accountability.
If you value your time, money, and sanity, avoid Pinnacle Banner and choose literally any other printing company.
NEVER ORDER FROM THEM.We clearly told Pinnacle Banner that the banners had to be delivered on or before February 20 and they confirmed they could meet the deadline. Instead, they attempted delivery on February 21 with absolutely no notice. Our office is closed on weekends, so the delivery failed.Later, they had the nerve to claim they informed us about the delay, which is completely false. We never received any message, call, or email. The only person we could communicate with was the delivery rider, while Pinnacle Banner themselves were nowhere to be found.Then they made it even worse by forcing us to pay another ~£70 delivery fee just to have it redelivered — even though the delay was entirely their fault.When the banners finally arrived the print quality was shockingly bad, absolutely terrible. There were visible horizontal banding lines everywhere, and the gradients looked completely wrong. It honestly looked like a failed test print, not a finished product.We even sent them photos of the defects, and their response was that they “don’t see any issue.” At that point it seriously makes you question how low their standards for “good print quality” must be.Because of this mess, we had to scramble and find another printer at the last minute before our event. Thankfully, another print company managed to produce the banners for us in a very short amount of time and with excellent quality — something Pinnacle Banner clearly failed to do. The difference in quality was night and day.Missed deadline. Poor communication. Extra delivery charges. Terrible print quality. No accountability.If you value your time, money, and sanity, avoid Pinnacle Banner and choose literally any other printing company.
Brilliant service⭐️⭐️⭐️⭐️⭐️I am a chauffeur for VIP fimily based in London.My client’s friend had a birthday today.I was told to get a birthday banner two days before.Called several companies and all I heard was”we need one week notice”.Then i called Pinnacle Banner no answer but to my surprise got a call back within a minute.Max was very professional and got my order done in time.Thank you very much and wish you all the best.Very much recommended.Lukasz Monko
What a shower of s:;T I am in the trade and needed 3 x 2.5 wide banners… I supplied the vinyl and sent them to the disused old midland bank building which I think they are squatting in😵💫 I wanted to pay by card but they refused and I even offered to pay the extra cost for using the card … I now know why… as when I received the banners they were just awful… my customer refused the job as they were so bad … if I had paid by card I would have a a chance of getting my £620 back the London phone number goes to a mobile Max the guy that answered the phone was the most unhelpful person I have ever had the displeasure of dealing with. The place is a disused bank all borderd up and the one printer they have is in a dump of a room… I had a potential of £2000. Which they kept chasing me for payment before they got the order.. they did send a sample which they charged me £60.00 and in 20 years of printing I have never seen such a crap banner…Do not use as I don’t think they are going to be in that building before they get turfed out… You have been warned!!!!
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