Review Time
Unfortunately the scaffolding banner we ordered was of poor quality with incorrect colours used. Addressed this with the company who offered small discount to re order with them rater that correct the issue. Would not recommend.
We ordered three banners from Pinnacle Banners—two standard and one roller banner—for an event, clearly communicating the delivery deadline from the start. While the design process was efficient, only the roller banner was delivered. Despite being charged over £11 for shipping and repeatedly contacting the company (including speaking to a manager), the remaining two banners were never received, and all follow-up communication has since been ignored. We have written this review because they are not responding to any of our communication. We are very disappointed, we feel misled, and we are now seeking a full refund of the missing banners.
Extremely poor service. We ordered a banner that arrived with small rips all over it as it was folded so tight it damaged the material. They also decided not to deliver the frame that hangs the banner rendering it useless even after promising it would get here 3 days before our event. Total failure.
Please do not order anything from this company. The quality was terrible. If I could give zero stars then I would. Max in customer service would take no liability for the quality even though I was able to show that images and literature on the Pinnacle Banners Website contradicted any argument he made about the way their products were printed and assembled. Furthermore, all their products are made in Pakistan and shipped to the UK. Please do yourself a favour and do not be attracted by their low prices, it's just not worth all the hassle and problems thereafter.
From the minute I visited the Pinnacle Banner website, I was impressed. I was trying to work out what size I would need, when a chat box popped up and asked what sized banner I needed. I explained I had an image I wanted to use, but could be no bigger than 1.5m wide or 70cm high. But I could not work out the proportions needed. Max helped me from the outset, I sent the artwork, he looked, worked out the best size for me, and called me to go through what I had to do next. Afterwards, he said I should have it shipped rolled to preserve the integrity of the banner. I explained that it just pushed it out of my budget as I needed it urgently and was paying a lot for shipping already. Honestly, I was dubious that it was even going to turn up. I paid via PayPal for the reason. However, it arrived today and it is one of the best quality banners I have bought. I will be using them again. Also, it came rolled. Which I am very grateful for.
I ordered a photo banner online from Pinnacle banner with just a photo and some specifications. Within a few hours, I received the demo artwork and, after a few tweaks, I approved the artwork and it was sent to print. I received the banner within a week and it looked great. Thank you very much for a fantastic service. 👍
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