Review Time
Hello, I ordered a shoe rack from Philip Plein, specifically, RUNNER HEXAGON. The products were ordered on 1/13/2024 and arrived at destination on 2/1/2024. Unfortunately the shoes had very serious problems. The leather and the soles are peeling. I can't believe Philipp Plein has errors like this. I paid $400 for the pair of shoes and they arrived in very bad condition. On Friday, 2/2/2024 I tried to return them but an error appeared "something went wrong". I tried again to make the return on Saturday (2/2/2024) and the website says that 14 days have already passed. Theis website measures the date I placed the order and not the date I took possession of the goods. In fact since I took possession of the goods (2/1/2024) only 4 days have passed not 14. I can't believe Philip Plein delivers products in such a bad conditions. I have proof from the UPS courier company that the products were delivered on Thursday, 02/01/2024 and I messaged them to facilitate my rights to return the products. I will keep posted this review if they will solve or not solve my issue with the return. If you still want to buy something made by them, use Mytheresa or other websites. Thanks for nothing PHILIPP PLEIN.
Very poor customer service. Having paid for a jacket on 1st Jan, I sent two emails mid January ( received no response) querying the missing item. I spoke with someone from customer service at the end of the month who assured me she would look into this and email me, which she did not! Having spoken with someone again today, their attitude was extremely poor - no apology and almost surprised as my dismay the item had taken so long to arrive saying ‘well it’s on the way now!’. I explained I was disappointed by the way this had been handled ( lack of apology included) and that it would make me hesitant to shop online with a brand we previously loved! The advisor seemed apathetic about this and preserving future business-avoid’
I ordered a pair of sneakers on December 27, 2023, I wrote to support on January 20 and did not receive any response. today I wrote to them again. I also called the store in Amsterdam (having the number from a previous order) and the boy was very nice and wrote them an email. after 3 hours I received a message from the bank that my money will be returned, and my order disappeared from my account. my advice is don't buy from them because you won't get anything, instead they will use your money until you realize and take action.. very disappointed
Why does everyone buy this Totally terrible brand? For five years, I’ve had SMS spam from PP. I used to spend thousands in PP. Until I realised how bad the clothes were. I bought a coat for 3300 and the crystals fell off the back after two wear’s.Every pair of PP trainers I've owned has fell apart within about three months, if that! The crystals on the Hoodies I bought also all fell off! The crystals on the T-shirts I owned all fell off! I bought a pair of leggings for my girlfriend in the sale and they arrived with a hole in the crutch and crystals missing so they’ve obviously been returned by someone else and sent to us! How can you charge the money you do PP and do this to your customers? You should be ashamed PP. I get spammed twice a day from 630am in the morning and living in the UK also. Honestly the worst brand I have ever encountered and I can’t believe people are still buying into PP BS bravado on Instagram. And funding his life! WHY? Their customer service is the worst I’ve ever experienced from a luxury clothing brand. Don’t believe the VIP sales. everything he brings out ends up in sale within about two weeks (judging by the text messages I get daily) so you might as well, Just wait to buy it if you really want to buy his clothes-in the sale. But I would avoid PP like the plague. Don’t fund this shocking posers life. He should be ashamed. PP is just a glorified scammer and one day. Your business is going to go bankrupt, because you can’t sustain in this level of customer service (Which is the worst I've ever experience from an luxury brand, may I add) And charge £1500 for a T-shirt. PP will be his own demise. don’t buy into this brand you will definitely regret it. As the quality is more like Primark, not high-end fashion! Plus it’s 2024 no one is wearing that absolute garbage anymore!Buy a respected brand like LV, Dior or Chanel at least their clothes won’t be in sale every week and will be of far better quantity! as it’s the same price why would you buy this garbage?
I bought a hat from this company and what I got was total junk. The quality was extremely low and made in China. It came in a small box with the hat in a plastic bag. All the tags were not attached and just loose in the bag. I mean seriously how greedy can a company be that they send you a $300 baseball cap in a plastic bag. They have always come in a nice box from other designers. Well I will never buy from them again. PP must just be some greedy guy that doesn’t care at all about his image or customers. AVOID!!
Expedited shipping is $19 and you will wait one month for the product to arrive to the United States. Then they use GROUND UPS to ship it lol 😂 The expedited shipping takes another 7 days and if you try to contact their customer service be prepared to wait 1 week for a response. What a shame that the brand can’t get their act together and deliver to the customers excellence and good experience! Oh and FYI they will charge you tax on shipping as well
Bought a shoe but recevie it after 1 Month, i know the shoes from PP and other High end brand is always a bit bigger in size so i always buy 1 size smaller but This one is 2 size bigger so i want to return it and buy it 2 size smaller but i buy it in december Month where it has discount and now they wont let me Exchange it or buy it for same Price even that they forgot to write in description that the shoes are bigger and even that it took 1 Months to deliver, Philipp Plein is now a low Custom service and low Quality than H&M!
Abysmal customer service. After 3 messages on their website, one email and 2 messages on IG they finally responded. Unfortunately their "response" did not answer my question. They refused to answer. I was asking that they verify authenticity of one of their leather skirts. All true high end brands do this willingly.
Don't buy or order from them. Absolutely no service, complete disregard of the client. The size didn't fit me and I sent the package back. It's been a month, they haven't returned the money, they completely ignore and don't respond to emails
sold me a item that now they dont have in stock... there is no support or UK phone number..., this was supposed to be a VIP thing where we get early access. They then proceed to tell me I could have the same pair of trainers in white and 5 days later have cancelled my order again this was supposed to be a main Christmas present!! Feel completely mugged off
Claim your business profile now and gain access to all features and respond to customer reviews.
tatyana.com
antminerdistribution.com
allyouplay.com
claritytransfers.com
thinkcapital.com
turboant.com
kirklandhousecleaners.com
getmindright.com
thepetlabco.com
alofttiles.com