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I ordered a dress for my wife’s birthday, aware that the size might not be perfect, but the company promised that exchanges and returns would be straightforward. Unfortunately, the dress arrived a week late despite opting for express shipping, and it doesn't fit correctly. While I can accept that, the real issue has been trying to return the dress. I've gone through their return process several times but keep receiving the same automated response without a return slip. When I attempt to reach their support team, I only encounter an automated system that allows me to leave a voicemail. I'm very disappointed after spending $200 on this item.
I love love their clothes and dresses. I will continue to buy from there but I do want to call out something that's happened to me multiple times. Sometimes an item doesn't ship, and it does say to wait up to 15 business days. Which I do. Both times after I reach out and ask about it, and both times they tell me "please kindly wait a little longer" and then immediately my items are shipping. It doesn't matter if I wait a little longer or not, I get the same message. At this point I do think sometimes they miss orders and this is just a way to place blame elsewhere. Outside of that I'm 100% happy with the product.
I’m really bummed to leave a bad review because I actually love the clothing from Poppilush — the quality feels great and the suit I ordered was beautiful. Unfortunately, their customer service has been extremely disappointing.I placed an order for a full suit (pants, blazer, and shapewear bodysuit) about three weeks before I needed it, using standard shipping. The blazer and bodysuit arrived after two weeks, but the pants were missing from the order. I emailed customer service twice and called their office three times — never got a response.Out of desperation, I ordered another set of pants and a blazer in the next size up and paid for expedited shipping so I’d have something in time. I even emailed again asking if they could at least cover the shipping cost, but still no reply.Now I’ve been trying to get a return label under their “30-day free returns and exchanges” policy, and it’s been over a week with zero response or a return label. At this point, I’m worried I’ll lose over $200 on unused items simply because the company won’t honor their own policy.I really wanted to love this brand — the clothing itself is great — but I can’t trust a company with such poor communication and lack of customer service. Be wary before ordering!
I want to love Popilush but their customer service is terrible. I ordered a body suit for an event, received an email that my order would be shipped out in 2-3 business days. Five business days later my item still hadn’t been shipped out. I reached out to customer service as my event was getting closer and I didn’t hear back for another four days. They say the item is out of stock and they have no idea when it’ll be back in stock. They offer an exchange or refund, I request the refund. They don’t process the refund, they send me a link to “request” a refund. I’m still waiting to see if my refund has been “approved”. On top of all of this the body suit in question is still listed as in stock on their website site. I have to wonder how many other women are having a similar experience.
I ordered a dress 10/9 with “2-5 day shipping “ Never received it. Just got an email yesterday 10/23 saying it’s out of stock. Responded asking for a refund, and haven’t received a response to my request since yesterday morning. Enormously disappointing . Meanwhile I’ve received 3 promotional emails since yesterday trying to get me to buy more!! 🤣
Order took forever to get here and arrived after the event I needed it for. In trying to return the item, I've only been given the option to exchange or get a gift card for more of their merchandise.The automated responses to any inquiry are infuriating. I would never order from them again.Although they state they are based in VA, I'm pretty sure they are overseas
Order #: 933352I ordered a dress on October 9th, and weeks later was told it was “out of stock” yet it’s still listed as in stock on their website and even featured on their homepage. They initially offered an exchange worth 150% of the original price, then backtracked and said it could only be a one-to-one exchange.I followed up again today to ask if the same dress was available in a different color and have yet to receive a response and am not expecting one for a few days. The communication has been slow, inconsistent, and confusing from the start. I would not recommend ordering from this company if you expect reliability or transparency. I want them to take accountability for essentially scamming people to order the out of stock dress and never sending it. Why isn’t their website updated? They told me it was out of stock on October 22 and it is still listed as available on their website. I just want this dress.
I had a very disappointing experience with Popilush. My order was marked as delivered, but I never received it. I reached out through email, Instagram, and even tried calling — but I was completely ignored. It’s extremely frustrating that a company would offer no assistance or response for a missing package. I won’t be ordering from Popilush again, and I wouldn’t recommend them based on their lack of customer service and accountability.
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Popilush is an empowering, inviting, and fashion-forward shapewear line for women. Our mission is to highlight what women of all shapes and sizes love about their bodies. Our high-quality shapewear comes in a diverse range of sizes and is exceptionally affordable for the high level of quality. Our main categories include Shapewear, Bodysuit, Loungewear, Leggings, Bras & Panties.See more
