Review Time
They used to be good. Why are they charging HST and still forcing you to use EMT payments? If they were legit which they are not. Topbc bud is better and they don't charge tax.
Their customer service is horrible. They don't reply to emails. They don't answer when you use the Chat With Us button.They don't give you an ETA on your delivery, they just suddenly phone and say they've arrived. I paid for my order 2 hours ago and they haven't even accepted payment yet.This isn't the 1st time this has happened to me with them. They're cheap, that's it.Zero stars
While after almost a week we finally got everything figured out, instead of giving me a refund so I could go to another site, they only offered credit, for MY money on a product they hadn't even shipped yet. I ended up buying from another site before I was told I wouldn't get a refund, so I was out over $100. So I finally just told them to send it (and if they could upgrade my A Nuken to the AA nuken, which they did). It took 3 weeks to get here (ordered Nov 27th, and got here Dec 19th), while the stuff I ordered from the other site, also located in BC, was here in less than a week. I will never use them again. The only reason I'm giving 2 stars is because they upgrades from A Rated to AA Rated.
Placed an order, the site said delivery in 5 days, we are now on day 10, still waiting......hadn't ordered from here for a while because of their slow delivery, decided to give them another chance, and it looks like that was a bad decision....back to the other suppliers with 3 day delivery service. Pot Cargo's products and prices are great, just takes forever to receive it.
Customer service leaves a LOT to be desired. Sent a message two days ago, still not read. All other messages do not get answered. If you order more than $250 they claim overnight shipping is free however, only a small portion of my order got shipped overnight, the rest about 75% of it, got shipped REGULAR Canada Post. Their claim is that the items are coming from two separate warehouses. That's not MY problem, logisitics is yours. If a customer goes out of their way to meet the $250 then you have the responsibility as you claim, to ship the WHOLE order overnight, not just the smaller portion. So now I have to wait a WEEK for my order. Their excuse is the warehouses. Again, NOT my problem. You advertise for something then live up to it. Quite the expensive learning lesson. Customers be aware.
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Pot Cargo is an online distributor of cannabis products. Our company prides itself on its large selection of products, its knowledgable staff, and its fast and reliable shipping practices.
We are a company of people dedicated to making your experience an enjoyable one. We are committed to delivering a safe product at an affordable price every day.
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