Review Time
I ordered a mix of pretzels with various flavors, but identifying them without checking the descriptions was challenging. Each mini pretzel was nearly stale, lacking the taste and crunch of some commercial brands available in stores. To make matters worse, the company inundates you with daily email promotions after placing an order. Unsubscribing from one site leads to emails from another, creating a frustrating cycle. While the product was lacking and the email solicitations were bothersome, I gave an extra star for the timely delivery of my order.
The website is not easy to navigate or efficient. I placed an order for $175 worth of pretzels and paid for expedited shipping to ensure they would arrive by Christmas. Unfortunately, they did not arrive as promised, which was quite embarrassing as I had intended to give them as gifts. It's now December 28, and I'm still waiting for my pretzels! I feel I should receive a refund for the shipping costs and some form of compensation for not receiving my order.
I ordered on 12/11/25, assured it would arrive before Christmas. I later received an email about a delay but was promised it would still arrive by Christmas. I reached out twice with questions but got no response. Now, tracking shows delivery is set for 12/31. You've got my money this time, but I won't be returning. I will share my frustrations.
I ordered pretzels as gifts for Christmas, and they were a huge success! They were incredibly tasty, leading my family and friends to request them again for next year. It's not often you find something everyone enjoys, but these pretzels hit the mark! The service was outstanding too: easy ordering, prompt delivery, and great communication. I highly recommend them for a unique and delightful gift.
I placed my first order on 12/14, and it was confirmed. To date, I haven't received a shipping update or my order. When I reached out, I got a generic response about being busy due to the holidays. Their customer support is lacking. I plan to dispute the charge on my credit card tomorrow, as this will be the last day of their promised delivery window.
I placed an order and had an item missing. It took six emails to get a response. They eventually claimed the item was on the way but then charged me again for the entire order. Now, I have to fight to get a refund. Their customer service is the worst.
I placed an order on 12/11/25, expecting it to arrive before Christmas. I received an email saying there was a delay, but it would still arrive by Christmas. I reached out twice with questions, but got no response. Now the tracking indicates delivery is set for 12/31. You've taken my money this time, but I won't be back. I'll be sharing my frustrations.
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