Review Time
Prezi has made it absolutely clear how little they value fairness or basic customer respect. After they charged me for an entire year of their subscription, I cancelled one day later, well within any reasonable expectation of a grace period. Despite that, they refused to issue a refund of any kind. Not a partial refund, not a prorated amount, nothing at all. They simply kept the full payment for a service I did not use and no longer wanted.
This is not how ethical companies behave. Most businesses understand that customers sometimes make quick mistakes or change their minds, especially within the first twenty four hours. Prezi chose to hide behind rigid policy instead of doing the right thing. It is hard to interpret that as anything other than a deliberate decision to prioritize revenue over integrity.
A company that clings to a full year of payment after a one day cancellation is not relying on trust or product quality to keep customers. It is relying on fine print and indifference. That is not a business model built on confidence. It is a business model built on trapping people.
If you are considering Prezi, think very carefully before giving them your payment information. My experience shows that once they have your money, they have no interest in treating you fairly.
I am writing to express my alarm about an unauthorized annual fee and the refusal to issue a refund despite my lack of usage after the trial. My trial began on 25/12/2025, and I did not use the service afterward. Yet, I was unexpectedly charged $216 on 12/01/2026 without consent. I contacted support for a cancellation and refund, but they informed me that a refund was not possible since my complaint came after the charge. This seems deeply unjust, especially with evidence of my inactivity. I request a full refund and cancellation of any future renewals.
I am compelled to express my dissatisfaction regarding an unauthorized annual fee on my subscription and the refusal to issue a refund, even with clear proof that I did not continue using the service after my trial. My trial commenced on 25/12/2025, and I ceased all usage afterward. Despite this, I was unexpectedly charged $216 on 12/01/2026 for an annual subscription without my consent. I only discovered this charge on 13/01/2026 while checking my credit card statement. Upon noticing the charge, I contacted the support team for a cancellation and refund, but they stated that a refund was impossible since my complaint came after the billing. This feels extremely unfair, especially since their own records show I did not use the service post-trial. I am requesting a full refund of the $216 charged and the cancellation of any future renewals for this subscription.
I signed up for a 14-day trial intending to purchase a monthly subscription but accidentally chose the annual plan. I reached out to support for a refund, as I hadn't accessed the service at all, but they informed me that a refund was not possible. In short, I feel scammed out of 72 euros.
I find this service to be deceptive. You sign up thinking it’s a free trial, but soon you face an unexpected annual charge without any clear warnings or reminders. When you reach out to customer support, you receive generic replies and no accountability. They hide behind their terms while this behavior is anything but normal. The product is complicated and not worth the price. It feels designed to trap users rather than provide value. The free trial is merely bait, and the annual billing is the hook. Their customer support is inadequate, with slow responses and a lack of empathy. If this were a physical store, it would have been shut down long ago. Avoid this service at all costs.
I signed up for a 7-day free trial and attempted to cancel multiple times before it turned into a paid subscription. Due to a duplicate account, I was charged $239.20 without my consent. The service refuses to refund, despite my efforts to cancel. This behavior is unacceptable and feels like a scam. I am taking steps to file complaints and dispute the charge. Be cautious and ensure you check your accounts thoroughly.
I received only one email stating that my trial started and that I would be reminded before it ended. Surprise, I wasn't reminded, and I was charged without any communication. I tried to confirm my email on their website but couldn't get the security code. I filled out forms for assistance but have received no response. It feels like a scam.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Prezi, we’re here to help you get your best presentation in a matter of minutes — whether your presentation is tomorrow or in a few days. This is why we created Prezi AI, which seamlessly integrates AI technology with Prezi's unique storytelling engine and expertise to guide our users effortlessly through the presentation creation journey. From a simple prompt to fast, dynamic designs, users create attention-grabbing presentations in minutes.See more
webstore.com
connectnetwork.com
appliancekingdom.com
connecteam.com
scamminder.com
fractal-design.com
ps3deliddingservice.co.uk
yellowdotpay.net
licencekeep.com
creativeos.com