Review Time
Ordered during Black Friday with a promised 10-day delivery. More than 4 months later, nothing has been delivered.
Delivery dates were repeatedly pushed back and now have completely disappeared. Customer support has no answers, no timeline, and provides no updates.
I have paid for a product I never received, and I haven’t been refunded either. At this point, this experience feels completely unacceptable and raises serious doubts about the store's legitimacy.
I’m relieved I didn’t order anything else from here. Avoid if you expect honest delivery times or basic customer service.
Ordered during Black Friday with a promised 10-day delivery. More than 4 months later, nothing has been delivered.Delivery dates were repeatedly pushed back and now have completely disappeared. Customer support has no answers, no timeline, and provides no updates.I have paid for a product I never received, and I haven’t been refunded either. At this point, this experience feels completely unacceptable and raises serious doubts about the store's legitimacy.I’m relieved I didn’t order anything else from here. Avoid if you expect honest delivery times or basic customer service.
they attract you with low price and potentially artificial reviews that describe the item can function more than it is, and lure you to buy, but after you buy it, they will then tell you that you cannot try the item, otherwise no return; in addition, they charge you almost double the shipping fee if you want to return. [UPDATES] The customer service reply below is very typical! It is EU law guarantees customers right to return goods within 14 days rather than customer want to return used stuffs after long time of usage, especially proffsmagasinet.se is online only, you cannot try in shop, so the only chance you can try is when you receive it and I do not think this is called used goods (If I use it for a month with traces, it does not sound right, but I just try out, and proffsmagasinet just call this used and no return on it). It makes me feel even less respected with their reply just playing wording tricks.[Another update] Then, why it is not stated clearly before hand at the checkout that the return shipment cost is higher than when purchased? In addition, the terms of "approval standard" is also brought up after purchase, is it hidden in some terms with subfont characters before purchase?
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