Review Time
Parcel thrown over side gate of a neighbour’s house, the parcel is an electrical device. The parcel had my address clearly printed on it and my front door number is displayed very clearly and twice. I had left instructions to put this package in my delivery box at my side gate. Surely drivers should be able to understand door numbers on a property. I received various emails from DHL saying my package was going to be delivered to my address and then it goes over another property’s side gate. Very poor service.
Negative first so we can end on a positive, this delivery was due to arrive Monday , towards the end of Monday had a tx to say it was due to arrive on Thursday and gave an hour window on Thursday for it to arrive. It then out of the blue ,no text prior, Tuesday morning it suddenly arrived with email after to say it had been delivered . Poor consistency and communication.On the positive side , I have a note on door as doorbell is broken and I had left instruction for all taped over it , driver clearly read this which is good (as many others doing deliveries from elsewhere don't bother to read and just knock) Driver then followed the instructions on it and left everything as they found it . I was grateful for this 😊
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