Review Time
I am waiting for a parcel from the UK since the 16/12 to be delivered by this company and to be honest I would have been better off rowing across the Irish Sea and collecting it myself and rowing back, they are the worst of all the carriers in Ireland and they don’t give a damb about suppliers or their customers and you can’t contact them by email and when you call you can’t get them because all there staff are working from home.The sad thing is I will not be using this supplier again till they stop using GLS to do there deliveries
If I could insert zero stars, I would. Worst company ever. My package is still in the shop and I dropped it there 10 days ago. It was written 5-8 days. I am trying to contact them via phone or via email, with no success. I will try to see if I can get back my package. DO NOT USE THEIR SERVICE, I am warning you.
Parcel containing Christmas gifts sent 9/12 still hasn't arrived. No updates, nothing. I asked company where I bought them for a refund. I'm not waiting anymore. I suggest everybody to do the same. These clowns - GLS don't even bother answering emails or calls. Never again.
I dont usually write reviews, I'll make an exception for GLS. I ordered a birthday present from Swarovski who use GLS as their delivery provider. I've been waiting for my item since 5th December, its been sitting in Dublin since 21st December. It did not arrive before my wifes birthday and it's unlikely to arrive anytime soon (Swarovski customer service confirmed this after emailing GLS). But GLS wont answer my phone calls and refuse to answer my emails / online query forms. Anyway, Swarovski customer service kindly agreed to recall the package from GLS and issue me with a full refund. I ordered the same thing from Amazon prime yesterday, its due to arrive today, no hassle. If you are optimistically waiting for your item, you need to stop... it aint coming. Go seek a refund by asking the seller to recall the item from GLS. GLS are nothing but a bunch of amateurs. I hope the more people that recall items the more companies realise that as a delivery partner GLS are about as useful as a chocolate teapot.
I wouldn’t even give them 1 star, shocking service and completely unhelpful with any information when you do eventually get through to them on the phone, the uninterested customer service member said “well you won’t be getting it for Xmas as it sits in our sorting office 4 days before it goes out”, has to be the worst shipping company ever to deal with and I’d advise any company considering using them to avoid, my parcel sat in sorting Centre in Holland for 8 days and has been in transit to Ireland since December 19th hoping to get for Xmas but that hasn’t happened. Luckily my child is old enough to understand the situation but I’m sure there are many out there that need things for Santa. GLS you should be ashamed of the service you provide and the stress you cause people, you had many months to foresee the Xmas rush and take necessary steps in providing a more efficient service.
On 11-28, I purchased an HP Spectre x360 on Black Friday for my daughters Xmas present. Delivery date 12-22. I just received notification the delivery date has been move to next year, January 4, 2021. I called to cancel my order to buy a Lenovo or Dell. HP wants to charge me a $200 15% restocking fee for something that was never delivered. Now my daughter Xmas present will be late and I'm stuck with the Spectre. I would of never ordered the laptop had I known this piece of junk was made and shipped from China.Last month I also experienced poor customer service when I purchased a HP Z27n refurb monitor from Ronnie Carrell at HP refurb. They sent me a cheap 24in. $99 monitor instead of the HP Z27n 2K monitor. When I called Ronnie at HP, he acted as if I trying to scam them out of a monitor. He made me send multiple photos of the cheap 24in $99 monitor to prove HP sent me the wrong monitor. He then stop answering his phone and email messages. I experienced very poor customer service, I never received an invoice and it took forever to get my refund.Also, be wary of ordering from the HP Store by phone. My sales rep used the bait and switch method. He tried to sale a an HP Envy for the price of a Spectre. Very shady business practice to say the least.Also, If you log on to your account and try to chat with HP, the link doesn't work. If I log out of my account, the chat link works. So it appears they have code to determine if you are a customer with a complaint or a new sales order. That's some serious shady business practice. Stay far away from HP Store. This place is like a used car dealership. They offer nothing but lies and deceit. They deleted every bad review I tried posting on the site.
On 11-28, I purchased an HP Spectre x360 on Black Friday for my daughters Xmas present. Delivery date 12-22. I just received notification the delivery date has been move to next year, January 4, 2021. I called to cancel my order to buy a Lenovo or Dell. HP wants to charge me a $200 15% restocking fee for something that was never delivered. Now my daughter Xmas present will be late and I'm stuck with the Spectre. I would of never ordered the laptop had I known this piece of junk was made and shipped from China.Last month I also experienced poor customer service when I purchased a HP Z27n refurb monitor from Ronnie Carrell at HP refurb. They sent me a cheap 24in. $99 monitor instead of the HP Z27n 2K monitor. When I called Ronnie at HP, he acted as if I trying to scam them out of a monitor. He made me send multiple photos of the cheap 24in $99 monitor to prove HP sent me the wrong monitor. He then stop answering his phone and email messages. I experienced very poor customer service, I never received an invoice and it took forever to get my refund.Also, be wary of ordering from the HP Store by phone. My sales rep used the bait and switch method. He tried to sale a an HP Envy for the price of a Spectre. Very shady business practice to say the least.Also, If you log on to your account and try to chat with HP, the link doesn't work. If I log out of my account, the chat link works. So it appears they have code to determine if you are a customer with a complaint or a new sales order. That's some serious shady business practice. Stay far away from HP Store. This place is like a used car dealership. They offer nothing but lies and deceit. They deleted every bad review I tried posting on the site.
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