Name: proovia.delivery
Telephone: +441213149848
Rating: 4.6

Lee Cook Guest

Damage to house....no acceptance of responsibility

Very little communication about the delivery, not able to contact the driver for any update was the start, the to have two people deliver a very large sofa with almost no idea on how to maneuver it in the house, I had to stop them and stated "let's stop before you do anymore damage", one of the drivers looked at me and shrugged his shoulders as it to say it won't go in the room and basically had no idea on how to sort the issue, I had to get involved and remove the feet, which allowed the sofa to turn....but they still managed to cause more issues on frame work and walls, forcing the sofa into the room and damaging the plaster on the entrance wall - provided no support to get the feet back on the sofa and couldn't get out of the house quick enough, not to mention one of them being so ill they were coughing all over the sofa with no regard to anyone around them.After making the complaint im now told I had to highlight to the drivers the damage, which I did at the very first point and subsequent other damage they caused, but the drivers deny any issues....so it isn't real.The offer of a refund on the delivery finally came, but when I challenged that as I want the damage sorted I was offered £50.....and now im being told the delivery charge won't be refunded, this company is a joke and not worth dealing with, the people delivering are the face of your company, and as the delivery team basically couldn't communicate with myself as a customer I find that totally unacceptable.This review is to help others be aware of what can happen and the type of response you get from the customer service teams which apparently put you first!!!

Date of experience: Sep 13, 2025

Mr B James Guest

7 months ago

moving antique furniture

The young Lads were very polite and helpful and took care with the antique secretaire when handling, despite difficulties with parking and the rain.

Date of experience: Sep 12, 2025

customer Guest

7 months ago

Frequent updates from couriers

Frequent updates from couriers. Arrived just shortly after later time frame given. Delivery guys were very pleasant

Date of experience: Sep 12, 2025

Robert Dixon Guest

7 months ago

Delivery was great

Delivery was great. Although was slightly delayed due to traffic volume,I was kept regularly updated. Could not have done anything better and lads were helpful and very polite.

Date of experience: Sep 12, 2025

susan Samuels Guest

7 months ago

Polite men

Polite men, but about 3 hours later than scheduled, but tracking was good

Date of experience: Sep 12, 2025

Alison Biancardi Guest

7 months ago

From the moment of purchase to delivery…

From the moment of purchase to delivery I was kept updated. Fantastic delivery guys who arrived when they said they would.

Date of experience: Sep 12, 2025

Chris Guest

7 months ago

Tracking was very good and the parcel…

Tracking was very good and the parcel arrived exactly on schedule. Delivery team were polite and efficient and took great care getting the package delivered.

Date of experience: Sep 12, 2025

Mrs.Christine Mackie Guest

7 months ago

Very helpful and polite

Very helpful and polite. Arrived well within the time span given. Will use this courier company again.

Date of experience: Sep 12, 2025

Richard Guest

7 months ago

Definitely a 5 star delivery kept…

Definitely a 5 star delivery kept informed of delivery times through out and the lads who delivered it couldn’t be more helpful great service from start to finish

Date of experience: Sep 12, 2025

Mr Cheetham Guest

7 months ago

On time delivery

On time delivery. Decent guys. Frames far too heavy for two, so I helped a bit moving them. Just wish I could have understood the guys better. They were not the greatest English speakers but job well done.