puffitup.com

4.6
4.6 Based on 621 reviews

Hi! I'm Randy, the guy who started PuffItUp over a decade ago. We want to be your favorite place to shop and learn about the Vaporizer industry. Great products and exceptional customer service is what we are all about. Say hi to us sometime, we love a g...

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Average Rating

4.6

/
5

621 Reviews

5 Star
84%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
8%

All Reviews

Filter Reviews

Review Time

Bill Johnson
Frustrating Encounter with the Company

I ordered a vaporizer this year, but it arrived defective. After several attempts to obtain a return receipt, I received no response. I returned the vaporizer immediately to their office but still have not heard back. They lack a working phone number and only offer an online contact that sends automated responses. It has been two months without communication, and I am now reporting them to various regulatory bodies as I have exhausted all other avenues.

1
Date of experience: Dec 22, 2025
Lionel Hughes
Disappointing Experience with the Company

I ordered a vaporizer this year, but it arrived defective. I have reached out multiple times for a return receipt without any response. I sent the vaporizer back immediately to their office, but I haven't received any acknowledgment. They don't have a functional phone number, just an online contact that generates automated replies. It's been two months with no communication, so I’m reporting them to various authorities as I see no other options.

1
Date of experience: Dec 22, 2025
Shepherd Morris
Fantastic Service and Pricing

Fantastic service and pricing. This is definitely my new go-to for all my smoking and vaping supplies.

5
Date of experience: Dec 20, 2025
constructeur_soa50
Refund Issues

My item was returned to sender, and while it shows that someone signed for it, the company has not processed my refund even after two weeks. It looks like I'll have to reach out to my bank for assistance.

1
Date of experience: Sep 17, 2025
Ellen R.
Terrible Experience!

Terrible experience! I sent several emails and received no replies. I had to verify my age through a service, but the link provided didn't work. The company never responded to my inquiries! I strongly recommend avoiding them.

1
Date of experience: Aug 04, 2025
Fern
Received a Defective Product

I received a defective product that melted the mouthpiece due to overheating. After sending proof, customer service refused to assist and said I could return it at my own cost for a partial refund. They seem unreasonable and are willing to sell faulty products. I've been left with a $150 dud for over a year. I would advise against doing business with them.

1
Date of experience: Aug 01, 2025
David Anderson
No Email Responses

I received no responses to my emails.

1
Date of experience: May 03, 2025
Oscar Lewis
Perfect Fit, Love Them!

They fit perfectly, and I've purchased two; I absolutely love them.

5
Date of experience: Mar 08, 2025
joelza_1
Great Team for Vapes

Great team for all my vape needs. I’ll grab a new unit when it’s back in stock as my current one is not functioning.

5
Date of experience: Mar 01, 2025
Ruby Wright
Expired Promotional Codes

I tried to buy some items shortly after receiving a promotional email, but the code was not accepted. When I asked for help, I was told the promotion had already ended. Why send a promotion that's no longer valid? Very suspicious, and I won't be returning.

1
Date of experience: Nov 30, 2023

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Business Details

  • Hi! I'm Randy, the guy who started PuffItUp over a decade ago. We want to be your favorite place to shop and learn about the Vaporizer industry.

    Great products and exceptional customer service is what we are all about. Say hi to us sometime, we love a good vaporizer conversation :)

  • email help@puffitup.com
  • call 8004204237
  • language https://www.puffitup.com

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