Name: puffitup.com
Telephone: 8004204237
Rating: 4.6

Bill Johnson Guest

Frustrating Encounter with the Company

I ordered a vaporizer this year, but it arrived defective. After several attempts to obtain a return receipt, I received no response. I returned the vaporizer immediately to their office but still have not heard back. They lack a working phone number and only offer an online contact that sends automated responses. It has been two months without communication, and I am now reporting them to various regulatory bodies as I have exhausted all other avenues.

Date of experience: Dec 22, 2025

Lionel Hughes Guest

2 months ago

Disappointing Experience with the Company

I ordered a vaporizer this year, but it arrived defective. I have reached out multiple times for a return receipt without any response. I sent the vaporizer back immediately to their office, but I haven't received any acknowledgment. They don't have a functional phone number, just an online contact that generates automated replies. It's been two months with no communication, so I’m reporting them to various authorities as I see no other options.

Date of experience: Dec 22, 2025

Shepherd Morris Guest

2 months ago

Fantastic Service and Pricing

Fantastic service and pricing. This is definitely my new go-to for all my smoking and vaping supplies.

Date of experience: Dec 20, 2025

constructeur_soa50 Guest

5 months ago

Refund Issues

My item was returned to sender, and while it shows that someone signed for it, the company has not processed my refund even after two weeks. It looks like I'll have to reach out to my bank for assistance.

Date of experience: Sep 17, 2025

Ellen R. Guest

6 months ago

Terrible Experience!

Terrible experience! I sent several emails and received no replies. I had to verify my age through a service, but the link provided didn't work. The company never responded to my inquiries! I strongly recommend avoiding them.

Date of experience: Aug 04, 2025

Fern Guest

7 months ago

Received a Defective Product

I received a defective product that melted the mouthpiece due to overheating. After sending proof, customer service refused to assist and said I could return it at my own cost for a partial refund. They seem unreasonable and are willing to sell faulty products. I've been left with a $150 dud for over a year. I would advise against doing business with them.

Date of experience: Aug 01, 2025

David Anderson Guest

9 months ago

No Email Responses

I received no responses to my emails.

Date of experience: May 03, 2025

Oscar Lewis Guest

11 months ago

Perfect Fit, Love Them!

They fit perfectly, and I've purchased two; I absolutely love them.

Date of experience: Mar 08, 2025

joelza_1 Guest

1 year ago

Great Team for Vapes

Great team for all my vape needs. I’ll grab a new unit when it’s back in stock as my current one is not functioning.

Date of experience: Mar 01, 2025

Ruby Wright Guest

2 years ago

Expired Promotional Codes

I tried to buy some items shortly after receiving a promotional email, but the code was not accepted. When I asked for help, I was told the promotion had already ended. Why send a promotion that's no longer valid? Very suspicious, and I won't be returning.