Review Time
Pulse Light Clinic always make me feel comfortable. They also do an amazing job when it comes to making me aware of aftercare, I appreciate them educating me about the process. This clinic never fail to answer my questions and I really appreciate that.
I do not recommend this clinic based on my experience. I received laser tattoo removal that left me with permanent indented scarring. Initially, this began as raised areas, which I was told would “resolve as the ink faded.” Based on that reassurance, I continued treatment. However, this developed into visible, permanent scarring.When I raised the issue, I was brought into a review with multiple staff members, some of whom were not involved in my treatment, and was given inconsistent and contradictory explanations. I felt dismissed, pressured, blamed, and even bullied. Despite giving the clinic every opportunity to respond professionally, the only offer made was one free session with no support for the scarring or acknowledgment of what went wrong.I’ve since received no reply to my formal complaint. I cannot recommend this clinic’s care, communication, or accountability. I have been left scarred both physically and mentally, and this has been a deeply distressing experience that I am now pursuing through formal channels.
I had a wonderful Fotona 4D laser treatment, the first of three, two weeks ago. My face is firmer, but the full effect will take three sessions. I felt very well cared for during the treatment. The staff is very professional and friendly. I highly recommend this clinic.
I purchased an 8 session package for full legs, extended bikini, perianal, and underarm. I have had one patch test and treatment session thus far. There were some initial miscommunications between customer service and the clinic around the patch testing and package contents, but I believe this has all now been resolved.They seem knowledgeable and professional thus far. Make sure you read up on expectations beforehand. You should not shave before the patch test. They are very serious about avoiding sun exposure in treatment areas for 2 weeks after and 6 weeks before any treatment. If you are exposed to the sun, you will have to do another patch test. This is good as maximises the efficacy of treatment and reduces the risk of side effects such as burns. They also understand well the need to avoid areas with fine, light hairs, as treatment can “activate” these (paradoxical hypertrichosis). Therefore, at my patch test, I was advised to leave my upper thighs unshaven so that the practitioner could see where to treat at my first appointment.At my first appointment, the practitioner marked the areas to treat with a white pencil. They took photos for future reference as I was asked to shave all areas fully before any following appointments. The treatment can be slightly painful, especially on bonier areas, but the jet of cooling air used in conjunction with the laser helps with this. After treatment, I was told not apply deodorant for 24 hours and to not use hot water on the treated areas for 48 hours (warm water was okay). In terms of results, it has been 3 weeks since my treatment. Growth in my underarms has reduced quite a bit. My legs I have shaved since (you cannot use any hair removal methods that pull out hair from the root after starting treatment), so it is harder to tell, but there is perhaps a little less hair. My bikini line I also shaved since, but I noticed that the darker, coarse hairs here seemed to “fall out” easily upon exfoliation around 1 week after treatment (you shouldn’t exfoliate immediately after treatment as the skin is still sensitive). One improvement could be allowing customers to book multiple appointments at once. For example, allowing them to book a patch test and following appointment for a few days later at the same time, with the proviso that you would cancel the appointment if you experienced any side effects in the 48 hours following the patch test.
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