Name: sleeplay.com
Address: 3200 N 29th Ave, Hollywood, 33020, United States, Hollywood, 33020, United States
Telephone: 8444516555
Rating: 4.4

Jordan Minor Guest

2 weeks ago

Absolute scam company. I bought a part for a CPAP tube that I didn’t end up needing. I tried to canc

Absolute scam company. I bought a part for a CPAP tube that I didn’t end up needing. I tried to cancel the order before they shipped it but they wouldn’t do that. I had to wait until it arrived and then return it. Somehow, ordering one part means they’re going to charge you monthly and send you the same part every month. I called to try and cancel the second order and return the first and was told to wait until the second order arrived and return both then. The person I spoke to assured me that I had 60 days and it wouldn’t be an issue. The second order said that it arrived but was not in my mailbox or on my door. When I emailed about this I was told I would have to contact the local post office. Fortunately, it arrived a few days later, I’m assuming that was a postal error. However, when I called to return both products they initially said I could only receive store credit. Then they agreed to return the second one but will not return the first because it is only eligible for 30 day returns. I’m waiting to hear back from a supervisor, in hopes that they will accept both both returns and refund my money. I’m not expecting them to cover my shipping costs, only return the products. The fact that they are being so petty about two $16 parts shows you what type of company you are dealing with. There are plenty of other great companies, don’t waste your money on unethical businesses like Sleeplay.

Date of experience: Feb 14, 2026

Lotty Guest

1 month ago

Defective product with poor customer service

I purchased an expensive mini water replenisher for a CPAP, but it arrived with defective sensors that fell off, causing a flood and damaging my nightstand. I attempted to return it after using it for less than a week, but my request was automatically rejected. When I contacted customer service, they directed me to the manufacturer, which is unacceptable since this is not a warranty issue. To make matters worse, I was charged for supposed free returns, yet my return was denied. I would not recommend this service, as you might end up facing frustrating policies.

Date of experience: Jan 13, 2026

George Jeno Guest

4 months ago

Great service

Lost my original machine on a flight - was able to get a new one from here. Daniel was quick and professional with getting me everything I needed, setting up the machine and explaining how everything works. Great service overall!

Date of experience: Oct 14, 2025

Fabian Fundora Guest

4 months ago

Daniel was great and made sure to set…

Daniel was great and made sure to set up the cpap as well as explaining all the options for us.

Date of experience: Oct 13, 2025

Philippe Labrecque Guest

4 months ago

Fast and professional

Date of experience: Oct 13, 2025

Candace Swann Guest

4 months ago

Daniel is a lifesaver

Daniel was very helpful! I was in urgent need of an elbow for the CPAP mask because I had left it at home traveling on a cruise. He helped me with that and even had a replacement bag that got damaged in route. 100% recommend!