Review Time
I love that I retained the same level of cell service and gained a better price and a better company! Customer service was great. It brings peace of mind knowing that my money is now going to a company that has similar values as myself. So glad we switched!
Now that we have PureTalk service we love it. Better coverage than we had with Spectrum. The only thing that could have been handled better was the transition surrounding SIM cards. After removing the SIM card as instructed by PureTalk support, I could not make calls. I had to borrow a friend's phone to call PureTalk support to resolve the issue. PureTalk should NEVER let their new subscribers be stuck in limbo like that.
We're very pleased with the phones and the service. If I could make one observation however, there seemed to be a very bad connection on three separate occasions getting the account set up. It was very difficult to hear what the representatives were saying. Each person was incredibly patient however...it was just the connection. (Not positive about the date, but sometime in September)
Got some very mixed info from 2 different reps as we were wrapping things up regarding discounts and having to submit names??, etc.My son has also experienced some service issues at/in congested/busy areas. the other 3 of us on the plan haven't had any significant issues!
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