Review Time
Went on the NS&I site to trace a lost account. One question was "do you know the amount and approximate date it was opened?"That a bit like "are you hot and cold" possible answers provided were "yes or no"Moving on I was asked for the date.I was provided with a box showing the current month with a set of back and forward arrows.I wanted to put May 5th 2000 or 05/12/2000.So at 12 clicks of the back button for each year x 25 years my finger would be sore.I gave up and phoned support.Turned out that the date on an English web site was also written in American. I asked them to send me a paper form.Web sites should save their owners money. To sort my request has cost them around £15 already and will cost at least that to process.The firm behind all this is called QUALTRICS. An American company used by our government on lots of official website.I can write a 7 line routine that validates any date. They use an off the peg one that's much bigger.The difference is that mine works and is logical. Their's doesn't and is not logical.
I did two surveys with them and once I finished after a long time and got to the qualifications purposes part (the last one), they disqualified me. Without adding my points/ money. Now, when I see that the survey is powered by Qualtrics, I close it up!
Tried to get into contact with a support team-member due to a glitch in the system that completely overwrote the results from one of my surveys. Waited over 20 minutes to speak with someone via chat at which point I was told to reach out via phone - there is no phone number listing on the website for me to call. Essentially, I've been passed off to the web-based ether for a huge mishap that erased the results for an entire survey that was sent department-wide at my company.
Tried to get in touch with someone from the sales team who could tell me how much their packages cost. They have been unable to provide me with this simple information for 3 weeks now. I called them numerous times and emailed back and forth with them. How hard can it be to sell me something? Outrageously bad service!
I got an invitation to do a 10 minute survey for E-Trade and once complete would get an Amazon gift card. 10 minutes into the survey I get this: Thank you for your interest in this study. Unfortunately, based on your responses, we are unable to include you in this research study and you do not qualify to receive the $5 Amazon Gift card code.However, at E*TRADE, we truly value the opinions of our customers and regularly conduct research studies to help ensure the products and services we provide give our users what they need to become successful investors. We hope that you will be able to participate in one of our future research studies.Thank you for being a valued E*TRADE customer. Click here for the survey reward program terms and conditions.
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