Review Time
I've been a heavy user since 2012 and I just love the platform. Customer Support is ALWAYS ready to answer questions and the platform is very easy to use and intuitive. It seems that both from a product and service perspective, Qualtrics is definitely a platform I'd highly recommend.
This is a great survey product which allows you to easily create complicated surveys as well as analyze the data received. It integrates well with other products to allow us to build complex customer understanding as well as trigger surveys based upon user behaviors.It would be nice if there was a yearly high-level analysis of the reports provided by the account manager along with recommendations.
For the most part, it's a really good platform. I rated 4/5 because of some issues with customer service - due to Qualtrics growing as a company, they have a lot of new people who don't yet know the system as well as they could, and lately, I've received some contradictory information from various support techs. They do have some room for improvement there. But overall, the system is good, fairly intuitive, and even users who aren't comfortable with technology find it easy to use. They also have support pages online, which include videos and written instructions, which are extremely helpful.
Qualtrics is an excellent technology to support my research efforts. It facilitates the design and field work when survey methodologies are implemented. It also is the most efficient way to gather data from remote cites making my consulting work timely and facilitating my survey design and interviewing.
The Qualtrics suite of products is by far superior to any competitor out there. I've also found their support and account teams to be incredibly helpful and knowledgeable. Our organization has already seen improvements to our customer experience and as a result of the insights we gained using the Qualtrics Insight Platform.
Qualtrics is an organization worthy of high praise in many areas. Their online survey platform is well designed, has more tools and options available than most will ever use, and is constantly being improved with updates and new features. However, Qualtric's best attribute is their customer service. It is by far the best of any company I have experienced! They are friendly, responsive, eager and happy to help, and quite knowledgeable about their software. I wish other companies (e.g. Dell) were more like Qualtrics.
Qualtrics has been an incredible company to work with. Their customer service is second to none; they are responsive and helpful every time. Even when I think I've encountered a challenging situation that will stump them, they have 2 or 3 ways of accomplishing what I need to get done.
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