Review Time
I received my first QuiteLike order & unboxed it.Each meal was inside a bag that was closed & labelled with the meal name.I of course assumed that everything required for that given meal was inside each bag.There were a few menus that I took it and then a cool bag at the bottom.The cool bag has a large label that says 'Quite Cool', which I felt & it felt like an ice pack so I threw it away with the box.Later that evening I discovered there is no meat inside the bags & watched a YouTube Video of an unboxing to discover thats where the meat is kept.Contacted customer support who said there was nothing they can do.Pathetic, cancelled my subscription.It should be incredibly clearly labelled that there is meat inside the cool bag, and NOT located in the enclosed meal bags.
I missed the deadline to cancel or edit my upcoming order because I was unaware the deadline was approaching and had passed due to having a toddler and newborn and managing a household under those conditions. My upcoming order options had seemingly been chosen for me automatically by the website so I spoke to a customer service agent through the service's chat to request a cancellation a few days before the order was due to arrive because the menu items chosen were unsuitable for my family but they were apparently unable to cancel and provide a refund due to their terms and conditions, which I understand having to be in place, however there is no flexibility or leeway when circumstances change, when Quite Like preaches flexibility as a feature of the service. This company has no problem taking payment from my card but has immense difficulty providing a refund when requested. Additionally, their delivery arrives at my house between 1am and 4am. This is unacceptable, the only reason I'm up is because I have a newborn but at the same time, I'm then required to push a heavy box through the house and risk waking my toddler and husband, who is asleep due to working night shift, then pack away ingredients in the fridge and freezer when I'm heavily fatigued. I don't understand why delivery can't take place between standard daytime hours.
We signed up for the first time to get these meal kits as we had heard good things. Week one we paid then and there thinking ok cool. Week two rolls around and we get an email at 6:11am local time saying there was a payment issue (no idea they were taking money today as no prior notice and no next payment coming up etc etc), Was given until 9:30am sydney time to fix payment a gap of less then 2 hours local time. I wake up see first email race to fix card details and get this done by 8:35 local time (We dont all work on sydney daylight time) get an email at 8:46am sayiong that we wont be able to deliver your meal kit next week as you didnt fix your payment in time. My problem isnt the food quality we havent even had our first meal kit delivered yet. My problem is that they expect everyone to be able to get their payment method fixed within 2-3 hours without giving any prior notifications or warnings and that there is no other way to fix it so we can get next weeks order. I will be cancelling our service and telling everyone who asks not to bother as this is the worst customer service in the meal kit industry as i have tried most of them and never had this issue.
Great choice of menus and so far all meals have been very tasty. Unfortunately the portion sizes are VERY small - we ordered the 4 meal plan for 2 small females and 1 male and there is barely enough food for us all - always needing to add side dishes to the meal.
The recipes are easy to prepare & I haven't found one yet that didn't taste great. The ingredients are fresh. I get two person recipes & quite often I have enough left over for another meal. Your delivery is tracked & you know exactly when it will arrive. I would recommend QuiteLike to anyone.
My husband said recently he should be on commission plugging QuiteLike. So much thought has gone into the process of creating these meals - from the clear instruction cards, to the way it looks when plated, it’s an absolute joy to cook and a kind of dinner lucky dip. We leave it all up to QuiteLike for the week’s mix. Love that it’s such a great concept of no waste as well. Love everything about these meals - well done
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